Alex Slaw

• Implement and manage POCs to technical closure

Conduct virtual customer meeting presentations and demonstrations
• Support lead generation activities such as events, webinars, user groups, etc.
• Collaborate with the customer/partner to establish and translate business objectives into technical requirements
• Independently consult with customer base to provide technical expertise on data protection
• Work closely with the sales department to secure new partners and customers
• Work closely with Product Management to provide customer feedback
• Providing pre-sales support to customers as they evaluate Veeam software

• Designed and implemented network infrastructure to enhance connectivity and performance.
• Led troubleshooting efforts for complex network issues, ensuring minimal downtime and optimal functionality.
• Configured routers and switches, optimizing routing protocols for efficient data flow.
• Developed and maintained documentation of network configurations, improving knowledge transfer among team members.

• Diagnosed and resolved technical issues for clients using remote support tools.
• Provided training and guidance to junior team members on troubleshooting procedures.
• Collaborated with cross-functional teams to enhance customer satisfaction and service efficiency.
• Documented support interactions in ticketing system to ensure accurate tracking of issues and resolutions.

• Provided technical support to customers via phone, email, and chat platforms.
• Diagnosed software and hardware issues, delivering effective solutions promptly.
• Documented customer interactions and resolutions in ticketing system for future reference.
• Assisted in the development of FAQs and user guides to enhance customer experience.

• Assisted customers in selecting optimal computer and home theater products based on needs.
• Demonstrated product features and functionality to enhance customer understanding and satisfaction.
• Processed transactions efficiently while ensuring accuracy in billing and inventory management.
• Collaborated with team members to maintain organized product displays and sales floor presentation.