Mandy Harrell

• Led full-cycle recruiting for private care agencies remotely, at local and out-of-state levels.
• Created and maintained positive relationships with hiring managers and HR business partners.
• Developed engaging social media content to enhance employer brand and attract top talent.
• Sourced, screened, and interviewed candidates via phone and virtual platforms.
• Coordinated interviews and onboarding processes for multiple agencies efficiently.
• Managed high-volume applicant pipelines while ensuring compliance and accurate records.
• Built and maintained candidate relationships to enhance retention and placement success.
• Created and managed social media recruiting campaigns and job postings effectively.
• Collaborated with leadership to adapt recruiting strategies based on staffing needs.
• Successfully recruited across multiple markets without geographic restrictions.
• Provided training and mentorship to junior recruiters on best practices.
• Hosted job fairs and recruitment events to attract potential candidates efficiently.
• Evaluated candidate qualifications by analyzing resumes and conducting reference checks.
• Develop, schedule, and publish engaging social media content to drive brand visibility.

• Built and maintained a successful client-based service business while working independently.
• Managed scheduling, client communication, invoicing, and payments.
• Maintained long-term client relationships through reliability, trust, and professionalism
• Provided customized cleaning and organizing services for residential clients, ensuring high standards of sanitation and presentation.
• Demonstrated time management skills by balancing multiple homes, and maintaining consistent service standards.
• Organized cleaning supplies and equipment for efficient workflow.
• Communicated with clients to understand specific cleaning preferences and needs.
• Maintained records of cleaning schedules and client requests for reference.
• Balanced business ownership with caregiving responsibilities, demonstrating strong time management, and accountability.

(I made this career decision in 2011 to be able to stay home with my child while growing a small business).

• Served as the first point of contact for clients in a fast-paced office environment.
• Managed inbound calls, scheduling, client documentation, and payment processing.
• Provided sales support and resolved service issues for clients, ensuring a positive customer experience.
• Provided customer support while maintaining confidentiality and accuracy and assisted agents with administrative tasks and policy documentation.

• Educated clients and their families on reverse mortgage options and qualification requirements.
• Provided clear guidance to ensure that informed financial decisions were made.
• Conducted phone consultations and guided clients through application processes.
• Collected and verified financial documents, appraisals, and borrower eligibility.
• Maintained detailed client records, and ensured regulatory compliance.
• Built trust with clients through clear communication and ethical practices.
• Collaborated with processing and closing teams to ensure smooth, efficient loan transactions.
• Achieved and exceeded monthly sales goals while delivering high-quality customer service.

• Oversaw daily front-office operations for high-volume service business.
• Managed customer intake, service explanations, scheduling, and payment processing.
• Executed sales of services and processed invoices using QuickBooks.
• Acted as primary liaison among customers, technicians, and ownership to facilitate communication.
• Developed office procedures to improve efficiency and organization.
• Maintained filing system for records, correspondence and other documents.
• Managed office inventory and placed new supply orders.