Mandy Howard
Morristown,TN
Summary
Over 15 years of experience on Epic's EHR system, 8 years of experience as a dedicated Senior Application Analyst. I'm self-motivated, analytical, have great customer service skills, and a true passion for Epic. I'm seeking a challenging career with an organization where I can utilize my technical skills and abilities in Information Services.
Overview
21
21
years of professional experience
Work History
Sr Application Analyst
Corewell Health
Grand Rapids
12.2015 - Current
- Migrated 10 Spectrum Health Urgent Care facilities and 17 Spectrum Health hospitals, now known as Corewell Health, from Cerner to Epic.
- Developing, designing, configuring, scripting, testing, and supporting Epic applications.
- Lead for several Grand Central and Prelude upgrades and special updates.
- Able to convey technical information to clients and operations, promoting understanding of relevant issues.
- Work with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization.
- Customer support, consulting and providing information as appropriate to departments, management and the organization.
- End user support, utilizing a ticket system for incidents and requests.
- Participate in a 24/7 rotation.
Sr Revenue Analyst
Corwell Health
Grand Rapids, MI
08.2011 - 12.2015
- Spectrum Health Medical Group was a multi-specialty medical group covering over 900 physicians, physician assistants, and nurse practitioners, including children sub-specialties.
- My responsibilities included implementation and integration of all: New Programs and Services; Provider On-boarding; Integrations; Large Multi-specialty Relocations.
- West Michigan Heart Integration, 80 providers, 14 revenue locations, and a core application change from Nextgen to Epic.
- Pine Medical Integration, 23 providers, 12 revenue locations, and a core application change from Mysis to Epic.
- Beltline Integrated Care Campus relocation, included 6 large medical group practices, 131 providers, and a combination of medical group services and hospital ancillary services.
- Transitioned 5 urgent care centers and occupational health services into SHMG which included a core application change from HealthQuest to Epic.
- Assisted in the on-boarding process by working closely with operations and directors across multiple service lines to identify and correct issues prior to on-boarding.
- Assisted Epic application team leads and analysts with prioritization, resolutions or escalations of application and integration issues.
- Managed and coordinated major revenue cycle initiatives to include, modeling, structure, implementation and process design.
Manager, Professional Billing
Corwell Health
Grand Rapids
01.2011 - 08.2011
- Provided leadership and direction to 27 staff members.
- Directed and managed the operations and activities pertaining to professional billing office functions, including patient account maintenance, self-pay follow up, credit resolution, financial counseling and customer service.
- Interpreted, analyzed, financial data, providing recommendation in support of critical business decisions.
Healthcare Account Manager
Corwell Health
Grand Rapids
02.2003 - 12.2010
- Designed, built, implemented and supported Epic Resolute Professional Billing.
- Prepared and delivered reports, recommendations, or alternatives that address existing and potential trouble areas.
- Reviewed and analyzed the effectiveness and efficiency of existing systems and workflows to develop strategies for improving or leveraging operational protocol.
Education
High School Diploma -
Hastings High School
Skills
- Strong organizational and time management skills; ability to adapt quickly to changing priorities
- Workflow Resolution
- Strong conceptual, analytical and problem-solving skills
- Excellent comprehension of implementation and maintenance processes
- Strong communication skills and the ability to interact with all levels of the organization
- Knowledge of Business Operations
- Diverse background in management and IS systems
- Ability to explain or demonstrate technology in a manner suited to the end user
Epic Certifications
- Prelude Administration
- Grand Central Administration
- Cadence Administration
- Welcome Administration
- Referrals and Authorizations Administration
- Resolute Professional Billing Administration
- ARCR: Resolute Professional Billing Cash Posting and Credit Management
Timeline
Sr Application Analyst
Corewell Health
12.2015 - Current
Sr Revenue Analyst
Corwell Health
08.2011 - 12.2015
Manager, Professional Billing
Corwell Health
01.2011 - 08.2011
Healthcare Account Manager
Corwell Health
02.2003 - 12.2010
High School Diploma -
Hastings High School
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