Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Brown

Wyoming,MI

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

23
23
years of professional experience

Work History

Technical Support Representative

Corewell Health
03.2024 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.

Intern

Corewell Health
04.2023 - 12.2023
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Manufacturer

WorkForce
07.2022 - 03.2023
  • Conducted performance tests and quality assurance tests of goods to meet product certification requirements.


  • Produced items in bulk and removed assembling complexities by using automated systems.


  • Worked with raw materials to develop complete and commercially viable products.

Math Tutor

AmeriCorps
10.2021 - 06.2022
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
  • Supported students with helpful study habits and exam strategies.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.

Bakery Clerk

Forest Hills Foods
03.2018 - 03.2022
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Food Clerk

Meijer
01.2002 - 01.2018
  • Labeled and scanned customer food items to complete sales.
  • Demonstrated advanced product knowledge, item locations, pricing and stock levels.
  • Arranged items in display cases to promote sales.
  • Assisted customers in finding proper products and offering suggestions.
  • Assisted in managing product counts and audits.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

Education

Bachelor of Science - Digital Media Software Engineering

Ferris State University
Big Rapids, MI
04-2025

Associate of Arts - General Studies

Grand Rapids Community College
Grand Rapids, MI
01-2020

Skills

  • Application support
  • Service support
  • Network diagnostics
  • Java
  • Python
  • Android Development
  • Agile Processes
  • Customer Service

Timeline

Technical Support Representative

Corewell Health
03.2024 - Current

Intern

Corewell Health
04.2023 - 12.2023

Manufacturer

WorkForce
07.2022 - 03.2023

Math Tutor

AmeriCorps
10.2021 - 06.2022

Bakery Clerk

Forest Hills Foods
03.2018 - 03.2022

Food Clerk

Meijer
01.2002 - 01.2018

Bachelor of Science - Digital Media Software Engineering

Ferris State University

Associate of Arts - General Studies

Grand Rapids Community College

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