Mandy Ishee
Foley
Summary
Dynamic professional with a proven track record at Direct Auto & Life Insurance, excelling in negotiation and strategic planning. Enhanced employee engagement and team productivity through effective leadership and streamlined processes. Adept at client account management, fostering trust, and driving sales while maintaining a customer-centric approach.
Professional with proven track record in managing and optimizing agent teams to deliver high-quality service and operational efficiency. Demonstrates strong focus on team collaboration and achieving set goals. Renowned for adaptability and reliability, consistently meeting changing needs with ease.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Agent
Direct Auto & Life Insurance
05.2022 - Current
- Championed initiatives aimed at enhancing employee engagement, resulting in higher overall job satisfaction levels for the team.
- Promoted a positive work environment by fostering collaboration among team members and encouraging professional development opportunities.
- Enhanced team productivity by implementing efficient work processes and streamlining communication.
- Collaborated with other departments to insure the customer's needs were met
- Build relationship with the clients to identify their needs and to build their trust and rapport
- Provide comprehensive product knowledge and guidance to help the client with their insurance decisions
- Generate quotes and proposals that meet the specific needs of the client
- Build a relationship with other business's in the community to drive sales.
Substitute Teacher
Baldwin County School District
01.2021 - 03.2021
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Supervising Agent
Liberty National Life Insurance Company
08.2019 - 01.2021
- Mentored junior colleagues to foster growth and development, enhancing overall team performance.
- Optimized resource allocation by identifying areas needing improvement through data analysis, driving cost-saving measures and improved efficiency.
- Negotiated favorable terms for clients through strong interpersonal skills and industry expertise.
- Set achievable sales targets for the team, motivating them towards successful completion of goals while maintaining a customer-centric approach.
- Monitored and evaluated fellow agents' performance.
Education
RH Watkins High School
Laurel, MSSkills
- Negotiation techniques
- Task delegation
- Compliance management
- Marketing
- Strong Leadership
- Strategic Planning
- Problem solving
- Customer Service
- Client Account Management
Certification
- Personal Lines License
- Life & Health license
Timeline
Lead Agent
Direct Auto & Life Insurance
05.2022 - Current
Substitute Teacher
Baldwin County School District
01.2021 - 03.2021
Supervising Agent
Liberty National Life Insurance Company
08.2019 - 01.2021
RH Watkins High School
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