Mandy Martinkoski
Client Support Specialist II
Waycross,GA
Summary
Experience in planning activities, finding solutions, and searching out community resources to meet client's needs. Knowledgeable in using computer programs for documentation including case management notes. Proficient in typing. Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Support Specialist II
Unison Behavioral Health
Waycross
12.2018 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Conducted case management activities and services with multidisciplinary team.
- Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Sought ways to improve processes and services provided.
- Worked with multiple clients at once.
- Managed 5+ case management notes daily.
CNA
Altamaha Homecare
Blackshear, GA
02.2012 - 02.2013
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Provided service to multiple patients in tri-county area.
Education
Associate of Applied Science - Criminal Justice
Wiregrass Regional College And Career Academy
Douglas, GA08.2022
GED -
Coastal Pines Technical College
Waycross, GA08.2008
Skills
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- CRM Software
- Multitasking and Prioritization
- Creative Problem Solving
- Issue and Complaint Resolution
- Understanding Customer Needs
- Verbal and Written Communication
- Data Entry and Maintenance
Certification
- first Aid Training - Dec. 2021-Dec. 2022
Timeline
Client Support Specialist II
Unison Behavioral Health
12.2018 - Current
CNA
Altamaha Homecare
02.2012 - 02.2013
Associate of Applied Science - Criminal Justice
Wiregrass Regional College And Career Academy
GED -
Coastal Pines Technical College