Summary
Overview
Work History
Education
Skills
Form Year
Timeline
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Mandy M Fisher

Huntsville

Summary

Dynamic individual with hands-on experience in Medicare Insurance and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

7
7
years of professional experience

Work History

Master Bennefit Analyst

My Plan Advocate
05.2022 - Current
  • Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
  • Increased overall efficiency by implementing time-saving strategies for managing daily tasks and client followups.
  • Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
  • Provided exceptional customer service by promptly addressing questions or concerns during the entire enrollment process.

Sr Customer Service Manager

Alorica
12.2020 - 04.2022
  • Established a positive work environment by fostering open communication and promoting teamwork among staff members.
  • Oversaw daily operations of the customer service department, effectively managing resources to meet targets consistently.
  • Managed high-volume call center operations, maintaining service quality standards across the team.
  • Built strong relationships with field operations team to support business development opportunities and improve service.

Telesales Insurance Agent

United Health Care / Alorica
04.2019 - 12.2020
  • Conducted thorough needs assessments for prospective clients, ensuring appropriate coverage recommendations were made.
  • Enhanced team performance by sharing best practices and collaborating on strategies to overcome challenges.
  • Adhered strictly to all company policies as well as regulatory requirements surrounding privacy protection and disclosure procedures.
  • Achieved sales targets consistently by utilizing persuasive selling techniques and comprehensive product knowledge.

Lead Optican

Eye Care Associates
11.2017 - 04.2019
  • Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
  • Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
  • Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
  • Mentored junior opticians, fostering professional growth and development within the team.

Education

No Degree - Elementary Education

Tennessee Temple Univeristy
Chattanooga, TN

Skills

  • Microsoft office
  • Analytical thinking
  • MS Excel
  • Time management

Form Year

2024

Timeline

Master Bennefit Analyst

My Plan Advocate
05.2022 - Current

Sr Customer Service Manager

Alorica
12.2020 - 04.2022

Telesales Insurance Agent

United Health Care / Alorica
04.2019 - 12.2020

Lead Optican

Eye Care Associates
11.2017 - 04.2019

No Degree - Elementary Education

Tennessee Temple Univeristy

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Mandy M Fisher