Mandy M Fisher
Huntsville
Summary
Dynamic individual with hands-on experience in Medicare Insurance and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Master Bennefit Analyst
My Plan Advocate
05.2022 - Current
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Increased overall efficiency by implementing time-saving strategies for managing daily tasks and client followups.
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
- Provided exceptional customer service by promptly addressing questions or concerns during the entire enrollment process.
Sr Customer Service Manager
Alorica
12.2020 - 04.2022
- Established a positive work environment by fostering open communication and promoting teamwork among staff members.
- Oversaw daily operations of the customer service department, effectively managing resources to meet targets consistently.
- Managed high-volume call center operations, maintaining service quality standards across the team.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Telesales Insurance Agent
United Health Care / Alorica
04.2019 - 12.2020
- Conducted thorough needs assessments for prospective clients, ensuring appropriate coverage recommendations were made.
- Enhanced team performance by sharing best practices and collaborating on strategies to overcome challenges.
- Adhered strictly to all company policies as well as regulatory requirements surrounding privacy protection and disclosure procedures.
- Achieved sales targets consistently by utilizing persuasive selling techniques and comprehensive product knowledge.
Lead Optican
Eye Care Associates
11.2017 - 04.2019
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Mentored junior opticians, fostering professional growth and development within the team.
Education
No Degree - Elementary Education
Tennessee Temple Univeristy
Chattanooga, TNSkills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Form Year
2024
Timeline
Master Bennefit Analyst
My Plan Advocate
05.2022 - Current
Sr Customer Service Manager
Alorica
12.2020 - 04.2022
Telesales Insurance Agent
United Health Care / Alorica
04.2019 - 12.2020
Lead Optican
Eye Care Associates
11.2017 - 04.2019
No Degree - Elementary Education
Tennessee Temple Univeristy
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