Mandy Mireles
Taylorsville ,UT
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Rent A Center Warehouse & Retail Store
Salt Lake City, UT
08.2024 - Current
- Monitored financial performance, analyzing sales data to identify growth opportunities and trends.
- Collaborated with corporate teams to align store objectives with broader business goals and initiatives.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Retail Sales Manager
Savers Thrift Store
West Valley City, UT
08.2022 - 09.2023
- Led team to achieve sales targets through effective staff training and motivation.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Enhanced customer experience by developing engaging merchandising displays and promotions.
- Analyzed sales data to identify trends, informing strategic decision-making for product selection.
- Coordinated staff schedules to ensure adequate coverage during peak shopping hours.
- Developed operational procedures that improved workflow efficiency and enhanced overall store performance.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Store Manager
Kid to Kid
West Valley City, UT
04.2021 - 05.2022
- Managed daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and supervised staff, fostering a collaborative environment and enhancing team performance.
- Implemented inventory management systems to maintain stock levels and reduce shortages.
- Developed promotional strategies to increase sales and enhance brand visibility in local market.
- Resolved customer inquiries and complaints promptly, improving overall customer satisfaction ratings.
- Conducted regular audits of store processes, ensuring compliance with company policies and quality standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Apprentice Plumber
Rk Mechanical
Eagle Mountain, UT
03.2019 - 10.2019
- Assisted in installation and repair of plumbing systems under supervision.
- Learned to operate hand and power tools safely while adhering to safety protocols.
- Supported senior plumbers in diagnosing plumbing issues and providing solutions.
- Maintained cleanliness and organization of work areas, ensuring efficiency and safety compliance.
- Collaborated with team members on project timelines and task prioritization for effective workflow.
Education
High School Diploma -
South Summit High School
Utah County Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Outstanding communication skills
- Store merchandising
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Rent A Center Warehouse & Retail Store
08.2024 - Current
Retail Sales Manager
Savers Thrift Store
08.2022 - 09.2023
Store Manager
Kid to Kid
04.2021 - 05.2022
Apprentice Plumber
Rk Mechanical
03.2019 - 10.2019
High School Diploma -
South Summit High School