Mandy Newcomb
Hurdle Mills,NC
Summary
Detail-oriented Process Assistant with hands-on experience supporting operations in a fast-paced Amazon Sortation Center. Strong ownership mindset with a proven ability to execute projects end-to-end while upholding Amazon’s Leadership Principles — particularly Customer Obsession, Ownership, Deliver Results, and Dive Deep.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
Mebane, NC
11.2022 - Current
- Promoted to Process Assistant after excelling as a Learning Ambassador, demonstrating strong leadership potential and the ability to train, coach, and develop associates across multiple operational areas.
- Serve as a key member of the Amazon Safety Committee, actively contributing to site-wide safety initiatives, hazard identification, and a culture of zero incidents.
- Demonstrated ownership across all major areas of the sort center. (Inbound, Mech, Problem Solve, Linear, Tail Sorter) Driving operational flexibility, rapid decision making, and consistent performance across the site.
- Led troubleshooting and process improvement using HMI, SCADA systems, and conveyance knowledge to quickly diagnose issues, minimize downtime, and simplify complex operational challenges.
- Utilize Grafana metrics to monitor and analyze defects in real time, driving data-informed decisions that improve quality and process performance.
- Proficient in navigating operational systems (Vista, Sarge, Golden Eye, SSpot, Dock Console)
- Consistently reduced support hours while improving TPH to meet or exceed Golden Eye standards through deep immersion in sort operations, enabling proactive decision-making, real-time PPA and TOT tracking, and focused coaching.
- Led sort operations managing 20,000–30,000 units per three to five hour sorts and directed a team of 50+ associates, consistently meeting processing deadlines while upholding quality and safety requirements.
Education
No Degree - Early Childhood Care And Education
Bryant & Stratton College
Piedmont Community College
Roxboro, NC05-2014
Skills
- Proactive Team Management – Managing and developing 50 associates
- Decision Making – Sound judgment in fast-paced, high-volume environments
- Troubleshooting & Problem Solving – Identifying and resolving operational issues quickly
- Basic Computer Skills (Microsoft Office, excel, email, inventory systems, data entry)
Timeline
Process Assistant
Amazon
11.2022 - Current
No Degree - Early Childhood Care And Education
Bryant & Stratton College
Piedmont Community College