Mandy Newton
Decatur,GA
Summary
Accomplished Service Manager with a proven track record at Vol Repairs II Inc, offers strong administrative, relationship-building and problem-solving abilities. Excelled in resolving customer complaints, enhancing service efficiency, and fostering positive relationships. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Overview
17
17
years of professional experience
Work History
Service Manager
Vol Repairs II Inc
07.2016 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Body Shop Estimator
Sudden Impact
01.2015 - 05.2017
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor rates.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
Executive Secretary
United States Army
01.2008 - 12.2014
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Assisted in the development of operational plans that led to successful mission completion under challenging circumstances.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Education
Associate of Science - Business
Georgia State University
Atlanta, GA02-2022
Skills
- Multitasking and Organization
- Positive Attitude
- Problem-Solving
- Team Leadership
- Relationship Building
- MS Office
- ASE Certification
- Goal-Oriented
- Reliable and Responsible
- Trustworthy and Honest
Timeline
Service Manager
Vol Repairs II Inc
07.2016 - Current
Body Shop Estimator
Sudden Impact
01.2015 - 05.2017
Executive Secretary
United States Army
01.2008 - 12.2014
Associate of Science - Business
Georgia State University
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