Registered Nurse with over 20 years of experience in patient care and staff training. Expertise in team coordination, problem-solving, and enhancing service quality across multiple locations. Demonstrated ability to improve patient satisfaction and streamline operations through effective communication and conflict resolution. Specialized in healthcare administration and staff development, driving high productivity and efficient task completion.
Overview
20
20
years of professional experience
Work History
Registered Nurse Manager
Atrium Health
Shelby, NC
09.2011 - Current
Supervised nursing staff across four office locations to ensure high-quality patient care delivery.
Implemented training programs for new nurses, supporting ongoing staff development initiatives.
Coordinated patient care schedules and assigned nursing duties to optimize workflow.
Managed all PTO requests for CMAs, LPNs, lab staff, RN care coordinators, and RN triage nurses.
Developed weekly staffing schedules to maintain comprehensive provider and triage coverage.
Addressed all patient complaints outside of billing to enhance service quality.
Managed medical supplies weekly, ordering items to maintain par levels across all four locations.
Registered Nurse - Women's and Children's Services
Atrium Health Cleveland Hospital
Shelby, NC
10.2005 - 09.2011
Pediatrics, Mother/Baby, Labor & Delivery,
Monitored patient vital signs and communicated changes to healthcare professionals.
Developed individualized treatment plans through collaboration with multidisciplinary teams.
Administered medications according to established protocols, ensuring adherence to standards.
Educated patients and families about health management and preventive care practices.
Assisted in surgical procedures by preparing necessary instruments and supporting the team.
Maintained precise patient records using electronic health record systems for accuracy.
Trained new nursing staff on policies, enhancing overall team performance.
Ensured a safe environment by adhering to infection control policies and procedures.
Assisted in deliveries, scrubbed in for Cesarean Sections and Tubals.
Education
Associate of Applied Science - Nursing
Gardner-Webb University
Boiling Springs, NC
05-2005
Some College (No Degree) - Nursing Prerequisites
Cleveland Community College
Shelby, NC
Skills
Patient care coordination
Staff training
Electronic health records
Medication administration
Infection control compliance
Workflow optimization
Team leadership
Conflict resolution
Performance evaluation
Effective communication
Time management
Decision making
Problem solving
Compassionate care
Staff development
Ethical practice
Clinical leadership
Cardiopulmonary resuscitation CPR
Conflict management
Utilization review
Budget planning
Deadline management
Staff supervision
Crisis intervention
Patient counseling
Delegation
Multitasking and organization
Affiliations
Selected to sit as a member of the Nurse Council for the Women's Service Line
Preceptor for Mother/Baby as well as Labor and Delivery
Preceptor for all new staff in the ambulatory setting
Timeline
Registered Nurse Manager
Atrium Health
09.2011 - Current
Registered Nurse - Women's and Children's Services