MANDY SKOGEN
Rosedale,MD
Summary
Accomplished Sr. Business Consultant with over 10 years at Model N Inc., specializing in Medicaid Rebates software implementation for top-25 global pharmaceutical companies. Proven expertise in requirements gathering, gap analysis, and data migration, driving successful transitions to SaaS solutions from legacy platforms. Recognized for enhancing operational efficiency and guiding clients through cutover and hypercare.
Overview
17
17
years of professional experience
Work History
Sr. Business Consultant, Professional Services
MODEL N INC
Redwood City, CA
12.2023 - 09.2025
- 10+ years experience providing top tier customer service in the Life Sciences Pharmaceutical Industry, implementing software for numerous top pharmaceutical companies and upgrading clients to SaaS cloud solutions as a Medicaid Rebates Business Analyst SME, and BA Project Lead to ensure regulatory compliance and eliminate revenue leakage.
- Implemented Model N's Life Sciences Suite by uncovering business needs and gaps in phase zero, delivering custom documentation and training presentations, and contributing to SIT/UAT through to project delivery and hypercare at many top pharmaceutical companies such as Johnson & Johnson, Genentech, Takeda, Eli Lilly, AbbVie, Biogen, Bausch, and GlaxoSmithKline.
- Led multiple projects as a Powered by Flex Lead BA while managing concurrent work on other projects. Guided team members in various areas of project implementation to achieve successful delivery.
- Streamlined operations and mitigated risk by implementing solutions for accurate, timely Medicaid claims processing, minimizing rebate overpayments.
- Transitioned clients to SaaS cloud solutions from on-premises platforms, enhancing system accessibility and efficiency.
- Implementations included data remediation and analysis, software and development testing throughout SIT/UAT cycles, and creating and writing custom documentation. Additionally, I completed extensive functional environmental verification and worked directly with product management to troubleshoot software inefficiencies and enhancements. I designed educational materials, instructed product trainings and other custom training courses, and tested functionality and created documentation for new release software enhancements.
- Deployed and tested Regulatory Update Packs (RUPs) to align client systems with current government guidance.
- Created and executed test cases for RTS testing process, reducing business testing effort and accelerating project timelines.
- Worked directly with product management to troubleshoot software inefficiencies and enhancements utilizing Jira to track cases.
- Built and sustained strong stakeholder relationships, driving trust and long-term partnerships.
- Acknowledged for contributions as a two-time team member of Model N's Project of the Year.
BOOKSELLER/MUSIC SELLER
BARNES AND NOBLE
Las Cruces, New Mexico
09.2011 - 07.2013
- Guided customers in selecting diverse media options to enhance their shopping experience.
- Managed inventory through effective restocking and display organization.
- Processed transactions accurately using point-of-sale system.
- Organized merchandise and maintained store cleanliness to create an inviting atmosphere for customers.
- Addressed customer inquiries and concerns through effective communication to ensure satisfaction.
- Answered phones promptly, providing accurate information to customers.
- Protected company assets by adhering to loss prevention standards and acting with integrity.
Program Coordinator
NEW MEXICO SPACE GRANT CONSORTIUM
Las Cruces, NM
06.2012 - 12.2012
- Performed daily office duties including scheduling, email correspondence, answering phones, running errands, and data entry to support operational efficiency. Wrote grant proposals to NASA, securing over one million dollars in funding for New Mexico's space industry initiatives. Coordinated, planned, and executed one of the world's largest personal and commercial space industry conferences, enhancing industry collaboration.
Sales Associate
BORMAN AUTOPLEX
Las Cruces, New Mexico
03.2011 - 05.2011
- Achieved highest sales volume on lot, surpassing monthly targets.
- Accelerated learning curve in automobile knowledge, enabling more effective customer interactions.
- Earned consistent positive feedback from customers for honesty, likability, and integrity, enhancing overall customer satisfaction.
- Built strong customer relationships through effective communication and trust-building, resulting in repeat business and referrals.
Graduate Assistant
DEPARTMENT OF SOCIOLOGY AT NMSU
Las Cruces, New Mexico
08.2008 - 05.2010
- Led engaging discussion sections in classroom and online formats, fostering student participation and understanding.
- Graded student assignments and provided constructive feedback.
- Prepared lectures and course materials
- Provided administrative support to faculty, including curriculum and research assistance.
- Facilitated communication between students and faculty for course inquiries.
Education
Master of Arts - Sociology
NEW MEXICO STATE UNIVERSITY
Las Cruces, NM12-2010
Bachelor of Arts - Journalism and Mass Communications, Sociology
NEW MEXICO STATE UNIVERSITY
Las Cruces, NM05-2008
Skills
- Software implementation
- Regulatory compliance
- Data analysis
- Quality assurance
- Documentation writing
- Training development
- Presentation skills
- Team collaboration
- Time management
- Adaptability
- Problem solving
- Effective communication
Timeline
Sr. Business Consultant, Professional Services
MODEL N INC
12.2023 - 09.2025
Program Coordinator
NEW MEXICO SPACE GRANT CONSORTIUM
06.2012 - 12.2012
BOOKSELLER/MUSIC SELLER
BARNES AND NOBLE
09.2011 - 07.2013
Sales Associate
BORMAN AUTOPLEX
03.2011 - 05.2011
Graduate Assistant
DEPARTMENT OF SOCIOLOGY AT NMSU
08.2008 - 05.2010
Master of Arts - Sociology
NEW MEXICO STATE UNIVERSITY
Bachelor of Arts - Journalism and Mass Communications, Sociology
NEW MEXICO STATE UNIVERSITY