Rafael Donato Gomez Carranza
Mexico
Summary
Results-driven professional specializing in client onboarding and software implementation. Proven ability to enhance operational efficiency through tailored solutions and effective training.
Dynamic professional with a strong background in client relationship building and mentoring. Experienced in leading onboarding processes and developing customized solutions that drive operational improvements and enhance client satisfaction.
Overview
7
7
years of professional experience
Work History
Professional Services Consultant /Onboarding Specialist
Guesty
Mexico
11.2025 - Current
- Led client onboarding processes, ensuring seamless integration of services.
- Developed customized solutions to enhance client operational efficiency.
- Facilitated training sessions for clients on software tools and best practices.
- Analyzed client needs and provided strategic recommendations for service enhancements.
- Mentored junior consultants, fostering professional development and knowledge sharing.
Implementation and Support Specialist
PayStand
Mexico
07.2024 - 09.2025
- Led implementation of software solutions, enhancing user experience and operational efficiency.
- Provided training and support to end-users, ensuring seamless adoption of systems and tools.
- Collaborated with cross-functional teams to gather requirements and optimize processes for client satisfaction.
- Developed comprehensive documentation for system functionalities, improving knowledge transfer among staff.
- Managed troubleshooting efforts, resolving technical issues swiftly to minimize disruption for users.
- Analyzed user feedback to identify areas for system improvement, driving continuous enhancements.
Data Intake Specialist & Medical Interpreter
Languages Services Associates
Mexico
01.2024 - 07.2024
- Streamlined data intake processes to enhance efficiency and accuracy.
- Collaborated with cross-functional teams to ensure data integrity and compliance.
- Developed training materials for new staff, improving onboarding effectiveness.
- Monitored data entry operations to identify discrepancies and implement corrective actions.
Medical Interpreter
Propio Language Services
Mexico
06.2019 - 12.2023
- Adapted quickly to varying clinical environments, demonstrating flexibility in interpretation styles as needed.
- Provided culturally appropriate interpretations, enhancing patient satisfaction and care quality.
- Documented interpretation sessions accurately, ensuring compliance with organizational standards and protocols.
- Collaborated with multidisciplinary teams to improve service delivery and patient outcomes through clear communication strategies.
Medical Interpreter
AMN Healthcare
Mexico
06.2021 - 11.2021
- Facilitated effective communication between patients and healthcare providers in high-pressure medical settings.
- Translated medical terminology accurately to ensure understanding of diagnosis and treatment options.
- Maintained confidentiality and adhered to HIPAA regulations while handling sensitive patient information.
- Assisted healthcare teams by coordinating language services for diverse patient populations.
Education
Bachelor of Science - Industrial Engineering & Systems
Universidad Autonoma Del Noroeste
Mexico12-2024
Bachelor of Science - Medical School
Universidad Del Valle De Mexico
Mexico12-2019
Skills
- Client relationship building
- Software implementation
- User acceptance testing
- Mentoring and training
- Business analysis
- Process implementation
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Decision-making
- Task prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Professional Services Consultant /Onboarding Specialist
Guesty
11.2025 - Current
Implementation and Support Specialist
PayStand
07.2024 - 09.2025
Data Intake Specialist & Medical Interpreter
Languages Services Associates
01.2024 - 07.2024
Medical Interpreter
AMN Healthcare
06.2021 - 11.2021
Medical Interpreter
Propio Language Services
06.2019 - 12.2023
Bachelor of Science - Industrial Engineering & Systems
Universidad Autonoma Del Noroeste
Bachelor of Science - Medical School
Universidad Del Valle De Mexico