MARANDA BROOKE ATKINS
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Professional Services Consultant
WalkMe
Raleigh, NC
12.2020 - Current
- Coordinated client relationships by overseeing collaborative initiatives and understanding operational demands through comprehensive consultations. Obtained requirements, evaluated obstacles, and established project aims.
- Designed and implemented tailored solutions to meet client requirements
- Managed entire project lifecycle, guaranteeing on-time delivery and client satisfaction
- Provided technical advice and expertise to customers regarding professional services solutions.
- Evaluated existing processes for quality assurance purposes, making recommendations as needed.
- Provided in-depth training sessions for client teams, ensuring a successful transition to new systems.
New Loss Entry Specialist/CSC II
NATIONAL GENERAL INSURANCE
WINSTON SALEM, NC
05.2016 - 12.2020
- Managed various insurance claims, filing and maintaining client records while serving as the primary customer contact for claim inquiries
- Performed data entry tasks such as entering customer information into the system.
- Facilitated and led training of new and current employees on claim filing procedures.
Service Industry, NC
01.2014 - 05.2016
- Worked in multiple positions ranging from customer service to administrative support, encompassing sales handling, promotions, and merchandise restocking
- Oversaw weekly membership sales targets, assumed responsibilities as a key holder and nighttime lead for spa associates, and conducted employee training sessions.
- Managed operations at the Saturday farmers market.
Education
Bachelor in Communication Studies -
University of North Carolina at Greensboro
Greensboro, NCSkills
- WalkMe DAP
- Client Relationship Building
- Software Implementation
- Process Implementation
- Strategy Development
- Mentoring and training
- Process Management
- Project Scoping
- Adaptability and Flexibility
- Problem-Solving
- Correction action planning
- Performance monitoring
- Test Planning
- Detail Oriented
- Agile Methodology
- Project Management
- Technical Documentation
- Quality Assurance
- Interpersonal Skills
- Teamwork and Collaboration
Timeline
Professional Services Consultant
WalkMe
12.2020 - Current
New Loss Entry Specialist/CSC II
NATIONAL GENERAL INSURANCE
05.2016 - 12.2020
01.2014 - 05.2016
Bachelor in Communication Studies -
University of North Carolina at Greensboro
Similar Profiles
Ryan MaRyan Ma
Technical Account Manager at WalkMeTechnical Account Manager at WalkMe
Asher YiftachelAsher Yiftachel
Director of Marketing Operations at WalkMeDirector of Marketing Operations at WalkMe
Patrick CulpepperPatrick Culpepper
Commercial Account Executive at WalkMeCommercial Account Executive at WalkMe