Mandy Stover
Conestoga
Summary
With a robust background at Lancaster General Health, I excel in clinical documentation and enhancing patient care through effective communication and teamwork. My expertise with a proactive approach to learning and patient advocacy, underscores my commitment to nursing excellence and collaborative healthcare delivery.
Overview
25
25
years of professional experience
Work History
LPN
Lancaster General Health
02.2020 - Current
- Team leader- help my co-workers with any questions they have regarding referrals as the Clinical Referral Specialist for the Neuroscience Service Line.
- Triage referrals so that my co-workers can correctly schedule the patient with the correct provider for their needs.
- Communicate with the corresponding offices if any questions regarding an urgent referral or referral for urgent need. Also, corresponding with the physician providers as needed regarding questions about referrals for specific needs.
- Communicating with referring LGHP providers or outside LGH providers if needed to clarify reason for referral if it doesn't meet current process.
- Assist the Neurosurgery & Pain management offices with scheduling new patient's or follow up patients.
- Taking new patient information for patients via phone call, physician referral, self- referral or web request on LGH site.
- Helping the Neurosurgery office nurses with in basket needs and/or education on new patient referrals and how to collect data or for urgent diagnosis and how to handle when on the phone with the patient.
- Helping each office with filling up the providers schedule when they are new specialist in the practice.
- Help to create standards of care for the access team and front desk staff to follow via dot phrases or the decision tree algorithm.
LPN
IU 13
09.2018 - 02.2020
- Maintained up-to-date knowledge of nursing best practices through continuous education.
- Monitored and managed patient pain, enhancing comfort and satisfaction where needed.
- Coordinated with pharmacists to clarify medication orders and prevent errors. Also, clarified medication identification through Drugs.com when medications given to me by a parent for the student and my own safety.
- I developed process for all staff to follow when asking for assistance over walkies for students as I had 90+ students to take care of on 3 different floors.
- Developed go bags so that I had all I needed when called for to assist with any student or staff.
- I would help educate various nursing students that would come in to shadow.
LPN Office Nurse- Pain Management
Lancaster General Health
12.2006 - 09.2018
- Would assist in pre-op area with interviewing patients for procedures and witnessing the patient sign the consent.
- Explained procedures to patients and answered questions to reduce anxiety and increase level of cooperation. I would also assist with post procedure education.
- Would help with staring IV's needed for conscious sedation procedures and would start IV fluids or IV antibiotics where needed for specific procedures.
- Supported smooth operations by anticipating needs of physicians and quickly handling problems.
- Optimized office resources by triaging incoming calls, taking messages and connecting callers with personnel or boxes.
LPN- York Hospital
Wellsplan
01.2001 - 12.2006
- Assisted patients with personal hygiene tasks such as bathing, grooming, and oral care.
- Supported client requests with outstanding hygiene and grooming.
- Conducted regular rounds throughout assigned units to ensure timely assessment of each patient's needs.
- Administered vaccinations and immunizations according to public health guidelines.
- Administered oral & IV medications according to the physician order and MAR.
- Became Oncology Certified so that I could give oral or injectable chemotherapy medications.
LPN- St. Joseph Hospital & Lancaster Regional Hospital
St. Joseph Hospital & Lancaster Regional Hospital
01.2000 - 01.2001
- Advocated for patient needs and preferences in care planning discussions.
- Documented all administered medications accurately according to facility policy.
- Improved patient care through collaboration with healthcare team.
- Maintained awareness of comfort and condition of patients.
Education
LPN - LPN
Willow Street Vo-Tech
Willow Street, PA12.1999
Skills
- Assist with in office procedures and provide the set up for the procedure
- Physical assessments
- Equipment assembly
- Clinical documentation
Language
English
Fluent
Timeline
LPN
Lancaster General Health
02.2020 - Current
LPN
IU 13
09.2018 - 02.2020
LPN Office Nurse- Pain Management
Lancaster General Health
12.2006 - 09.2018
LPN- York Hospital
Wellsplan
01.2001 - 12.2006
LPN- St. Joseph Hospital & Lancaster Regional Hospital
St. Joseph Hospital & Lancaster Regional Hospital
01.2000 - 01.2001
LPN - LPN
Willow Street Vo-Tech
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