Mandy Tanner
Shiloh,GA
Summary
Service Director with 28 years of automotive industry experience, known for strong team leadership and operational efficiency. Delivered significant productivity improvements through strategic planning and innovative solutions. Skilled in staff development and fostering robust client relationships, leading to superior service delivery outcomes.
Overview
9
9
years of professional experience
Work History
Service Director
Mike Patton Ford Lincoln
05.2021 - 07.2025
- Mentored a team of service professionals, significantly boosting performance and achieving business objectives.
- Collaborated with cross-functional teams to reduce downtime and boost productivity through process improvements.
- Cultivated strong partnerships with external stakeholders while maintaining robust client relationships.
- Managed budgets and resources to ensure optimal allocation for impactful service delivery outcomes.
- Introduced innovative solutions, streamlining processes and enhancing operational efficiency.
Assistant Service Manager
Rivertown Ford
08.2018 - 05.2021
- Facilitated discussions with customers to identify service needs and develop effective solutions.
- Resolved service-related concerns promptly, boosting customer satisfaction.
- Managed a team of technicians, ensuring timely completion of maintenance tasks.
- Implemented streamlined procedures to enhance daily operational efficiency.
Office Manager
Tires First
04.2016 - 05.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Used Vehicle Management
NCM
Kansas City, MO06.2025
Service Management
NCM
Kansas City, MO08.2024
Harris County High
Hamilton, GA05.1997
Skills
- Team leadership and mentoring
- Operations management
- Strategic planning
- Staff development
Timeline
Service Director
Mike Patton Ford Lincoln
05.2021 - 07.2025
Assistant Service Manager
Rivertown Ford
08.2018 - 05.2021
Office Manager
Tires First
04.2016 - 05.2017
Used Vehicle Management
NCM
Service Management
NCM
Harris County High
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