James Menard
Junction City,GA
Summary
Service Director with expertise in managing and enhancing customer service operations. Developed strategies to increase customer satisfaction and streamline processes, while leading high-performing teams. Achieved improved operational efficiency and customer loyalty through strong strategic planning and team leadership.
Overview
7
7
years of professional experience
Work History
Service Director
Alm cdjr and mazda
Macon, Georgia
01.2025 - 06.2026
- Analyzed customer feedback to identify areas of improvement in product design and services provided.
- Collaborated with other departments within the organization such as marketing, sales, finance, IT, to ensure smooth functioning of operations across different teams.
- Developed policies and procedures ensuring compliance with industry standards and regulations.
- Arranged referrals to other community agencies to obtain specialized assistance.
- Organized workshops and seminars for employees to enhance understanding of best practices in delivering excellent customer experience.
- Provided guidance and mentoring to junior staff members on how they can better handle challenging situations when dealing with customers.
- Provided technical support to customers experiencing difficulties using the company's products or services.
- Established weekly team meetings to discuss progress on current projects, review trends in customer feedback, and brainstorm solutions for any identified problems or challenges.
- Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
- Coordinated solutions to practical problems faced by participating individuals, built solutions to financial issues and coordinated smooth discharges.
- Improved service delivery by developing policies to proactively identify the social and emotional needs of program participants.
- Participated in industry events and conferences representing the company's brand and showcasing its offerings.
- Established positive rapport with customers, managers, and customer service team members to foster a collaborative and effective work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Managed daily operations of service department for customer satisfaction.
Service director
Five star cdjr and mazda
Hamilton, Ga
06.2024 - 01.2025
- Oversaw daily operations and service department activities for automotive dealership.
- Coordinated service team schedules and managed technician assignments effectively.
- Implemented customer service strategies to enhance client satisfaction and retention.
- Trained and mentored staff on best practices in automotive service operations.
Service Advisor
Headquarter Nissan Service Dept
Columbus, GA
04.2023 - 12.2024
- Prepared detailed repair estimates for customers.
- Coordinated service operations to ensure timely vehicle repairs and maintenance.
- Managed customer follow-ups to enhance satisfaction and loyalty.
- Provided support during peak hours to ensure efficient customer service delivery.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Explained vehicle issues and recommended appropriate services to clients.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Explained vehicle issues and recommended services, helping clients make informed decisions.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Service Director
Five Star Dodge
Macon, GA
01.2022 - 12.2023
- Payroll, maintained csi at Hyundai, dodge, and Mazda.
- Set up store on WI advisor, was a trainer for the company was sent to other stores when in need.
- Maintained highest profitability.
- My team financed 240k on sunbit within 6 months
Service Advisor
Landmark Dodge Chrysler Jeep Ram Missouri
Independence, MO
01.2022 - 04.2023
Service Manager
Gwinnett Chrysler
Gwinnett County, GA
01.2019 - 06.2021
- Managed advisors and payroll processes to ensure operational efficiency.
- Resolved customer complaints and evaluated all advisors' estimates for customers.
Education
High school diploma -
Harris County High School
Hamilton, GASkills
- Service management
- Automotive service management
- Technical oversight
- Claims management
- Financial management
- Financial analysis
- Financial reporting
- Accounts receivable
- Sales management
- Sales strategy
- Service sales
- CRM
- Salesforce
- Operational excellence
- Operational effectiveness
- Process optimization
- Estimation
- Negotiation
- Conflict resolution
- Problem solving
- Performance tracking
- Performance evaluation
- Supervising experience
- Team leadership
- Staff training
- Staff education and training
- Mentoring
- Team building
- Customer service
- Customer resolution
- Service quality
- Time management
- Organizational skills
- Effective communication
- Marketing
- Data entry
- Stock control
- Procedure development
- Appointment management
- Goal-oriented mindset
- Leadership
- Employee compensation and budgeting
- Accounts receivable
- Team leadership
- Operational excellence
Timeline
Service Director
Alm cdjr and mazda
01.2025 - 06.2026
Service director
Five star cdjr and mazda
06.2024 - 01.2025
Service Advisor
Headquarter Nissan Service Dept
04.2023 - 12.2024
Service Director
Five Star Dodge
01.2022 - 12.2023
Service Advisor
Landmark Dodge Chrysler Jeep Ram Missouri
01.2022 - 04.2023
Service Manager
Gwinnett Chrysler
01.2019 - 06.2021
High school diploma -
Harris County High School