Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daryn Harscher

Lecanto,FL

Summary

Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing 10 years of related experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Director

Travelcamp RV
01.2020 - Current
  • Achieved increase in productivity in fixed operations, parts and service department.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

RV Technician

RV One
01.2015 - 01.2020
  • Master Certified RV Technician
  • Installed newly purchased equipment in recreational vehicles.
  • Monitored system and component recall database and notified supervisor of new advisories.
  • Notified supervisor of factors that could delay work completion.
  • Communicated with customers, manufacturer representatives and company superiors to resolve recreational vehicle system and equipment problems.
  • Diagnosed and repaired electrical, appliance and plumbing problems in recreational vehicles.
  • Demonstrated extensive familiarity with electromechanical, electronic, pneumatic and hydraulic systems.
  • Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
  • Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
  • Repaired plumbing or propane gas lines using caulking compounds and plastic or copper pipe.
  • Explained vehicle systems operation to customers.


Education

High School Diploma -

Unity High School
Mendon, IL
05.2002

Skills

  • Payroll and Budgeting
  • Performance Analysis
  • Service Management
  • Service Calls
  • Report Writing
  • Customer Service Management
  • Relationship Building
  • Estimating and Quoting
  • Employee Training and Development
  • Workplace Safety
  • Staff Supervision
  • Conflict Resolution
  • Multiple Priorities Management

Certification

Master Certified RV Technician

Timeline

Service Director

Travelcamp RV
01.2020 - Current

RV Technician

RV One
01.2015 - 01.2020

High School Diploma -

Unity High School
Daryn Harscher