Michael McConnaughey
Dallas,TX
Summary
Dynamic Service Director with a proven track record, excelling in team leadership and strategic planning. Spearheaded the expansion of service teams, significantly enhancing operational efficiency and customer satisfaction. Expert in departmental budgeting and fostering customer relationships, adept at driving performance and innovation in fast-paced environments.
Service-focused professional with history of driving operational excellence and delivering top-quality service outcomes. Known for strategic planning and enhancing customer experiences through innovative solutions. Promotes teamwork and adapts to evolving challenges with effective communication and leadership skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Director
Planet Ford Dallas Love Field
02.2015 - Current
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Monitored market trends and competitor strategies to ensure the company''s service offerings remained competitive and relevant.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
Service Director
Bill Utter Ford
05.1997 - 04.2014
Was brought on board to help in the planning and staffing of a new location. Grew the family business from 3 Service advisors and 8 technicians to 10 Service advisors and 25 technicians.
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Payroll and budgeting
- Performance analysis
- Departmental budgeting
- Customer engagement
- Relationship building
Certification
NADA Dealer Academy - Fixed Operations
Dynatron Fixed Operations Training
awards
Ford Triple Crown Award - multiple times
Ford President's Award - multiple times
Timeline
Service Director
Planet Ford Dallas Love Field
02.2015 - Current
Service Director
Bill Utter Ford
05.1997 - 04.2014
NADA Dealer Academy - Fixed Operations
Dynatron Fixed Operations Training
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