Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Drew Hubbard

Simpsonville,SC

Summary

Dynamic Service Director with a proven track record, excelling in process development and team leadership. Achieved significant gross and net profit increases while fostering a positive culture. Expert in strategic planning and performance analysis, driving customer retention through exceptional service, hospitality, and effective training initiatives.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Service Director

Mills Classic INFINITI of Greenville
Greenville, SC
06.2023 - Current
  • Developed and enforced processes to attain a high level of CSI within a hospitality-oriented, customer-first, team setting.
  • Developed action plans to increase gross profit percentage, and increase net profits.
  • Constantly review and lower expenses.
  • Monitored and evaluated technician training to exceed manufacturer expectations, and developed competitive pay structures to maintain technicians.
  • Established CP door rates to maximize ELR while maintaining reasonable technician costs.
  • Monitored warranty ELR and applied for warranty pay rate increases annually.
  • Built an amazing employee culture through open communication, integrity, and an unmatched work ethic.
  • Maintained metrics set by the manufacturer and dealer principals.

Shop Foreman / Service Manager

Fred Anderson INFINITI
Greenville, SC
05.2025 - 06.2025
  • Identified areas for improvement within the shop to increase efficiency levels.
  • Monitored employee performance and provided feedback to improve productivity.
  • Trained new employees on shop processes and procedures, as well as the operation and care of equipment.
  • Provided technical guidance and support to staff members regarding repairs, maintenance, and troubleshooting of vehicles.
  • Maintained a safe working environment by ensuring all tools and equipment were in proper working order.
  • Coordinated with all departments to ensure that vehicle repairs were completed on time.
  • Ensured compliance with all safety regulations
  • Trained, coached, and supported fellow technicians.
  • Used vehicle component knowledge to diagnose issues and perform repairs.
  • Oversaw daily operations in shop, ensuring efficiency and productivity.
  • Managed team of technicians, providing leadership and guidance.
  • Assigned tasks to technicians and monitored productivity, performance, and task completion.
  • Performed quality control inspections on completed vehicles to ensure that repairs were fixed right the first time.

Shop Foreman

Bradshaw Acura / INFINITI
Greenville, SC
12.2004 - 01.2023
  • Monitored employee performance and provided feedback to improve productivity.
  • Provided technical guidance and support to staff members regarding repairs, maintenance, and troubleshooting of vehicles.
  • Maintained a safe working environment by ensuring all tools and equipment were in proper working order.
  • Trained, coached, and supported fellow technicians.
  • Used vehicle component knowledge to diagnose issues and perform repairs.
  • Oversaw daily operations in shop, ensuring efficiency and productivity.
  • Assigned tasks to technicians and monitored productivity, performance, and task completion.
  • Performed quality control inspections on completed vehicles to ensure that repairs were fixed right the first time.

Education

High School Diploma -

Hillcrest High School
Simpsonville, SC
05-2000

Some College (No Degree) - Automotive Technologies

Greenville Technical College
Greenville, SC

Skills

  • Process development
  • Leadership skills
  • Time management
  • Training and mentoring
  • Departmental budgeting
  • Strategic planning
  • Operations management
  • Staff development
  • Performance analysis
  • Team leadership
  • Customer retention
  • Customer relationship management
  • Troubleshooting
  • Team building
  • Positive culture creator
  • Company policy adherence
  • Multitasking capacity
  • Conflict resolution

Accomplishments

  • Chris Collins - Master Class in Fixed Operations
  • Jeff Cowan - Pro Talk
  • INTENTIONAL LEADERSHIP: Strategies for Profits and Retention

Certification

  • ASE Master Certified Technician

References

References available upon request.

Timeline

Shop Foreman / Service Manager

Fred Anderson INFINITI
05.2025 - 06.2025

Service Director

Mills Classic INFINITI of Greenville
06.2023 - Current

Shop Foreman

Bradshaw Acura / INFINITI
12.2004 - 01.2023

High School Diploma -

Hillcrest High School

Some College (No Degree) - Automotive Technologies

Greenville Technical College

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