Mandy Wilhelm-Lorenz
Dickinson,ND
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Owner/Artist
Pin Me Up Studios
2021.10 - 2023.03
- Artist are exposed to multiple possible illnesses so proper safety of PPE is required.
- Daily exposed to single use needles, razors, gloves, work areas, and surfaces
- Proper and washing before and after any usage of equipment
- Proper knowledge of chemicals Tattooing can place tattooists and clients at risk of exposure to blood-borne pathogens due to contact with infected blood
- Infection control knowledge and practices of cleaning chemicals and proper prevention practices are critical in preventing diseases associated with tattooing
- Tattoo shop owner/artist, you oversee daily activities of your shop and staff
- This includes managing supplies, greeting customers, setting appointments, and sometimes supporting sales of additional products or services
- Daily skills utilized such as drawing and sketching abilities, knowledge of different tattooing techniques and styles, proficiency in using tattoo equipment, strong communication and customer service skills, and keen eye for detail and design
- Daily consults with clients to develop custom tattoo designs based on their preferences and ideas
- Executed tattoo artwork with precision, ensuring clean lines and proper shading
- Received positive feedback from clients for exceptional customer service and artistic skills, leading to high rate of repeat business.
Childcare Professional
Mandalynne's Munchkins
2019.05 - 2020.03
- Delivered safe & efficient child care services to 4-6 children ages 6 weeks to 12 years old
- Aided in instructing children in health & personal habits, such as eating, resting, and toilet training habits while creating and developing appropriate lesson plans
- Developed friendly relationships and credibility with parents, local educators,& the community to help educate the children, develop playing skills, & creative art projects
- Maintained accurate records on individual children, including daily observations, information including activities, meals, schedules, medications, & toileting.
- Enhanced children's learning experiences by incorporating age-appropriate educational activities and materials.
- Developed strong relationships with parents and guardians, fostering open communication regarding their child's development and progress.
- Maintained accurate records of attendance, incident reports, and developmental milestones for each child in care.
Qualified Service Provider
QSP
2015.05 - 2019.03
- Provided on-the-clock, on-call, in-home assistance with mobilization, health, and hygiene, physical fitness, rehabilitation, taking/recording vital signs, assistive medical care, preventative care, ensured safety, clean healthy environment, & daily living which included using the toilet, bathing, preparing meals, dressing, eating, drinking, moving around, emotional comforting/communication, & following patient care plan directives as recommended or instructed by the doctor or nurse
- Organized, filled out, and completed necessary paperwork and documentation required by Medicare, Medicaid, 3rd-party insurance providers, and VNHA
- Delivered full support and assisted in overnight flight trips to medical facilities with patients in need of further medical care before and after surgical operations
- Partnered and acted as liaison gaining medical knowledge between patients, patient's families, social workers, therapists, nutritionists, and multiple medical care organizations while being meticulous with documentation
- Performed and was educated in CPR, 1st Aid, Stop the bleeding, administration of Narcan Use & Adult Opioid Overdose, AED use, life-saving treatments, wound care, IV administration, & catheter procedures while observing current training from LVNs, RNs, Doctors, and other medical staff.
Pharmacy Technicians
Thrifty White Pharmacy
2017.06 - 2017.08
- Provide customer service on phone and in person.
- Answer questions about technical insurance coverage and copay
- Assist patients with prescription drop off and pick up
- Manage inventory, including maintaining storage and security conditions for drugs
- Collect accurate patient information
- Understanding of 3rd party insurances and follow-through of insurance-related issues
- Prepares medication for delivery to patients and departments
- Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
- Interpret and enter prescriptions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in timely manner.
- Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Loan Office Manager
One Main Financial
2015.11 - 2017.02
- Executed loan origination process while ensuring proper paperwork is processed such as ordering credit reports, appraisals of property, preliminary title reports, investigation and interpretation of personal data and documentation, bank information, irregularities, funding ratios, initial applications, pre-approvals, and any further documentation
- Assist individual customers with extensions of business loans, project loans, mortgage loans, and collections of default payments by informing applicants of additional services or requirements available to them
- Continually interface daily with other loan officers, staff, clients, underwriters, realtors, and investors to ensure up-to-date training and conformity to all laws, company guidelines, FDIC, and all bank guidelines
- Ensure complete accuracy with all given transactions of both given and received of correct cash, check, direct deposit, transfers, and all funding going through local Branch.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Volunteer
United Way/House of Manna
2005.06 - 2016.12
- Assisted in planning, developing, documentation, data entry, organizing, implementing, evaluating, grant writing, accurate reporting, protocols, and volunteering with United Way Program in accordance with their new and established policies and procedures
- Communicated with community, lead social workers, local churches, organizations, outreach programs, and other organizations to help act as advocate to guide individuals in situations either needing assistance or wanting to give back to their community
- Created and implemented new logging software that scans accurately and calculates amount of time someone can visit current facility by reading and recognizing information off of their driver's license
- Worked to enhance the effectiveness when receiving, organizing, & distributing the donations as well as improving the individual shopping experience layout to better create a flow of traffic through the facility.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
- Developed marketing materials for events, increasing public interest and attendance rates.
- Spearheaded special projects, driving innovation within the organization''s programs and initiatives.
- Assisted in grant writing endeavors to secure funding for vital organizational needs and expansion plans.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Postmasters & Mail Supervisor
United States Postal Service
2013.04 - 2015.10
- Managed day-to-day operations of small (and later on medium-sized) city post office while implementing and administering proper safeguards, OSHA standards, security skills, with confidentiality of customers, conflict solutions and management, retail window operations with customers (selling stamps, mailing parcels, etc.), and dealing with all point of sale and GPS function locators
- Responsible for all activity including FedEx, UPS, and DHL that distribute through facility providing any combination of city, rural, and highway contract mail routes
- Worked with all programs with internal intranet to figure out accounting, general business practices, local marketing, and sales programs, prepare, submit, and administer budgeting programs, timekeeping, customer information, security coding for all boxes and safes, and all other pertinent information
- Distributed as part of a team member's daily and weekly chores, tasks, packages, flats (general daily mail), large bulk mailings, and directions on how to dispatch in timely manner, so all mail is delivered on time
- Dealt with 1st assigned post office closure due to fully destructive fire
- Where assistance was needed in memory of facility, and input to design and implemented with new construction.
Human Resource Officer
Excel Cleaners AKA JB Properties
2010.06 - 2012.09
- Responsible for oversight and management of all properties with maintaining payroll (Quick-books), yearly auditing, reviewing resumes, interviewing, hiring, pre-employment background checks, drug testing, handling benefits/workman's comp needs, compensation of benefits, employee relations, training and orientations, all media outlets, web design creativity and upkeep, preference management of recruitment/retention, improving and implementing efficiency programs across many boards, keeping OSHA safety standard current and forefront, and also maintaining workers as well as customer satisfaction at all times
- Became Human Resource and Development for 7 individual companies, but under one family
- Working everywhere in day-to-day operations from front desk employee, tech support, legal consultant, storage maintenance and clean out, private investigation to locate clients, updating old equipment and locating new manageable simplified equipment, ordering and stocking hazardous chemicals, managing their DOS system, dealing with all collection calls, personally responsible for creation and implementation of designing, film making, advertising for local media and website advertising, and all other qualifying tasks.
- Developed comprehensive training programs to enhance employee skillsets and productivity levels.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Developed and implemented onboarding and orientation programs for new employees.
- Completed human resource operational requirements by scheduling and assigning employees.
Laser Beam Machine Operator
Steffes Corp
2007.02 - 2009.12
- Became qualified in the preparation and set up of a Prima & Finn Power laser welders, chemical-based fabrication equipment, inert presses, robotic gluing machinery, microscopes, balances, computer programming, CNC developing, & various types of inspection equipment and production-specific tools
- Performed precision assembly of various components while keeping a clean protected sealed off hazardous area while working and adhering to approved OSHA & PPE procedures for Bobcat and Steffes
- Participated in developing, implementing, and evaluation of final manufacturing processes too assembled products
- Assisting in maintenance personnel in removing, disassembling, inspecting, repairing, treating, reassembling, installing, testing, and coordinating with other departments to improving procedures and problems lasers may encounter.
Day Supports/CNA/Meds Transfer
ABLE Inc
2003.06 - 2006.11
- Providing assistance with personal needs, assisting with daily activities and supporting people to be involved in their community
- Developing goals and writing plans to advance living, vocational, and recreational skills, assisting people to manage health and finances, coordinating services through interdisciplinary team approach
- Monitoring services to ensure that standards of service meet or exceed applicable standards and laws, and responsibility for overall management of worksite and staff
- Helping with daily medications as prescribed to ensure healthcare needs are met.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Vocational School Certificate -
Dickinson State University ND
Dickinson, NDHigh School Diploma -
Dickinson High School
Dickinson, NDSkills
- Business Management
- Budget Administration
- Regulatory Compliance
- Medical billing knowledge
- Patient confidentiality
- Stress Tolerance
- Call center experience
- Claims Processing
- Workforce Management
- Policy Implementation
- Staff Development
- Performance Management
- Staff Training and Development
- Human Resources Management
Licenses Certificates Training
- Bloodborne Pathogens, North Dakota Department of Health, 01/2022
- First Aid Certification, Dickinson ND Ambulance, 06/2018
- CPR Adult, Child, & Infant, Dickinson ND Ambulance, 06/2018
- CPR/AED Certified, North Dakota Department of Health, 03/2018
- BLS(BasicLifeSupport)Adult&PediatricsCho, North Dakota Department of Health, 03/2018
- Stop the Bleed, ND EMS Association, 03/2018
- First Aid/Burn Control, North Dakota EMS Association, 03/2018
- QMSP (Qualified Medical Service Provider), Social Services of North Dakota, 02/2015
- Narcan Use & Adult Opioid Overdose, North Dakota EMS Association, 02/2015
- Safety and Standards OSHA, Steffes Oil & Gas Corporation, 08/2012
- Customer Support and Communications, On-line Schooling, 03/2012
- How to handle Irate Customers, On-line Schooling, 03/2012
- Fork Lift Operator, Steffes Oil & Gas Corporation, 10/2011
References
- Krystal Lee, Production, Killdeer Mountain Manufacturing, 432 1ST Ave E, Dickinson, ND, 58601, 701-590-3657
- Sarah Wilman, Realitor/Sales, Harvest Homes, 11263 31T ST SW, Dickinson, ND, 58601, 701-425-8883
- Consuelo Moreno, 612-470-7665
Timeline
Owner/Artist
Pin Me Up Studios
2021.10 - 2023.03
Childcare Professional
Mandalynne's Munchkins
2019.05 - 2020.03
Pharmacy Technicians
Thrifty White Pharmacy
2017.06 - 2017.08
Loan Office Manager
One Main Financial
2015.11 - 2017.02
Qualified Service Provider
QSP
2015.05 - 2019.03
Postmasters & Mail Supervisor
United States Postal Service
2013.04 - 2015.10
Human Resource Officer
Excel Cleaners AKA JB Properties
2010.06 - 2012.09
Laser Beam Machine Operator
Steffes Corp
2007.02 - 2009.12
Volunteer
United Way/House of Manna
2005.06 - 2016.12
Day Supports/CNA/Meds Transfer
ABLE Inc
2003.06 - 2006.11
Vocational School Certificate -
Dickinson State University ND
High School Diploma -
Dickinson High School