Mandy Wilhelm-Lorenz

• Designed custom tattoo designs based on client consultations and preferences.
• Utilized sterilization techniques to ensure a safe working environment for clients.
• Adhered to health regulations and standards when performing tattoo services.
• Educated clients on aftercare procedures to promote healing and ink preservation.
• Provided advice on placement, design, and aftercare of tattoos.
• Maintained a clean and organized workspace to comply with health regulations.
• Ensured that all tools were properly sanitized before each procedure was performed.
• Managed inventory of inks, needles, and supplies to ensure seamless workflow.
• Conducted regular maintenance checks on tattoo machines to ensure proper functioning.
• Confirmed customer's medical history prior to beginning any service or procedure.
• Provided clean, high-quality work at all times.
• Received and processed customer payments.
• Covered tattoo areas with sterile dressings and provided instructions regarding new tattoo care.
• Documented key information from each service visit to maintain accurate client records.
• Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.

• Developed and implemented sales strategies to increase market share.
• Managed relationships with corporate clients to secure group reservations and establish strategic partnerships.
• Developed sales strategies that enhanced guest experiences and increased bookings.
• Conducted property tours for potential clients and corporate partners, effectively showcasing amenities.
• Trained staff on customer service techniques to improve guest satisfaction levels.
• Provided training on product knowledge, customer service, and sales techniques to staff members.
• Created reports on weekly, monthly, quarterly performance metrics for senior management review.
• Collaborated with other departments such as finance or operations in order to develop successful business plans.

• Prepared documentation for process evaluations and audits.
• Tracked documentation for process modifications and improvements to ensure compliance and facilitate audits.
• Coordinated with teams to ensure compliance with regulatory standards.
• Examined applications for accuracy and completeness in filing and record keeping, ensuring compliance with legal requirements.
• Processed vehicle registrations, title transfers, license plate issuances, and renewals, ensuring accuracy of all documents.
• Handled customer complaints professionally, resolving issues effectively and promptly.
• Interacted directly with customers to answer questions and provide assistance in a courteous manner.
• Provided excellent customer service by assisting patrons with inquiries and orders.
• Processed transactions accurately using point-of-sale systems and cash management procedures.
• Collected fees, calculated taxes, and balanced cash drawers while having familiarity with standard office software and database systems.

• Provided on-the-clock, on-call, in-home assistance with mobilization, health, and hygiene, physical fitness, rehabilitation, taking/recording vital signs, assistive medical care, preventative care, ensured safety, clean healthy environment, & daily living which included using the toilet, bathing, preparing meals, dressing, eating, drinking, moving around, emotional comforting/communication, & following patient care plan directives as recommended or instructed by the doctor or nurse.
• Performed and was educated in CPR, 1st Aid, Stop the bleeding, administration of Nar can Use & Adult Opioid Overdose, AED use, life-saving treatments, wound care, IV administration, & catheter procedures while observing my training from LVNs, RNs, Doctors, and other medical staff.
• Monitored client progress and adjusted interventions.
• Provided case management services to assist with coordination of care between multiple providers.
• Liaised between patients, families, social workers, therapists, nutritionists, and medical organizations, facilitating communication and ensuring thorough documentation.
• Delivered full support and assisted in overnight flight trips to medical facilities with patients in need of further medical care before and after surgical operations.
• Completed and organized paperwork and documentation for Medicare, Medicaid, third-party insurance providers, and VNHA, ensuring compliance and accuracy.

• Managed day-to-day operations of a city post office, implementing safeguards, OSHA standards, and security measures while ensuring customer confidentiality, conflict resolution, and efficient retail operations.
• Managed all activities related to FedEx, UPS, and DHL distribution through the facility, handling city, rural, and highway contract mail routes.
• Managed daily operations of postal services and staff scheduling.
• Oversaw mail processing and distribution to ensure timely delivery.
• Distributed daily and weekly mail, packages, and large bulk mailings to ensure timely dispatch.
• Organized mail sorting operations to ensure timely delivery.
• Coordinated internal programs for accounting, business practices, local marketing, and sales; prepared and administered budgeting, timekeeping, and security coding for boxes and safes.
• Coordinated customer service initiatives to enhance community engagement.
• Addressed customer inquiries and resolved service-related issues efficiently.
• Resolved customer complaints in an efficient manner while providing excellent customer service.
• Ensured compliance with safety regulations when handling hazardous materials or equipment.
• Assisted in recovery efforts following post office closure due to fire, contributing to design and implementation of new facility construction.
• Implemented measures to reduce operational costs while maintaining quality standards.
• Communicated postal laws and regulations.
• Kept shifts properly staffed by creating and distributing work schedules.

• Implemented HR policies and procedures in alignment with company standards.
• Provided guidance on policies and procedures to employees and managers.
• Facilitated employee relations by addressing inquiries and resolving workplace issues.
• Coordinated payroll processing with finance team to ensure accuracy and compliance.
• Managed properties, overseeing payroll maintenance, yearly auditing, resume reviews, interviews, hiring, and conducting pre-employment background checks and drug testing.
• Implemented performance management systems to track progress towards objectives.
• Developed training materials and programs for staff development initiatives.
• Organized training and development sessions to enhance employee skills and performance.
• Aligned HR policies with federal and local regulations.
• Supported day-to-day operations across various roles, including front desk, tech support, legal consulting, storage maintenance, client location investigations, equipment updates, chemical inventory management, DOS system administration, and collection calls, while creating and implementing advertising campaigns for local media and website.

· Detail proficiency in locating hard-to-find debtors to recover assets

Trained new employees on debt recovery techniques.

repayment plans, settlement agreements, payment terms, and

proficiency in accurately processing, allocating payments B2B/B2C

collections, payment reconciliation, and software (SAP, Oracle).

· Driven Collections Specialist with over 25 years of experience in high-

volume debt recovery, specializing in reducing delinquency rates

while maintaining 100% compliance with FDCPA, FCRA, and TCPA.

regulations.

· Current standing ABA(American Bar Association) member #:05888640Detail proficiency in locating hard-to-find debtors to recover assets
( also trainer)