Mandy Wilkinson
Bay City,MI
Summary
Goal-oriented professional with a natural ability to create a welcoming and comfortable environment. Patient and dedicated teacher, passionate about witnessing the success of trainees. Collaborative approach in achieving optimal outcomes for guests and, ultimately, the company. I'm excited to see what we can accomplish together!
Overview
28
28
years of professional experience
1
1
Certification
Work History
Training Manager
Outdoor Adventures, Inc
06.2018 - Current
- Telemarketing; promoting camping packages; offer excellent customer service; supervisor in charge of interviewing, hiring, and training incoming employees
Senior Director Support Professional
Michigan Community Services, Inc
01.2014 - 11.2016
- Worked directly with adults with developmental disabilities, including personal care and helping them in the community; promoted to senior staff; trained incoming staff; paperwork; filing; assisted management with managerial paperwork and person centered planning
Mini Manager
Burger King
01.2002 - 04.2005
- Ran cash register at counter and drive thru, customer service, prepared food, problem solving, trained employees
Customer Service/Sales Associate
Walmart
09.1996 - 12.1999
- Retail
- Ran cash register, worked on sales floor, specialized in customer service, time management, working with others and communicating with management
Education
Some college - Creative Writing, Communication
Delta College
Saginaw, MISkills
- Customer Service Expert
- Multitasking Expert
- Training Personnel Expert
- Sales Intermediate
- Time Management Expert
- Relationship building and management
- Onboarding Processes
- Training and mentoring
- Job Applicant Interviews
- Employee Relations
- Interviewing and prescreening
- Goal Oriented Approach
- Relationship Building Abilities
Certification
- CPR/First Aid, Present
- CPI, 01/01/16
Groups
Continuous Improvement Committee, 01/01/22, 12/31/22, The OAI CIC discusses opportunities to better serve our members and bring in more revenue. My team was the first groundbreaking group who participated in the annual CIC, with different members joining each year.
Additionalinformation - Skills
Expert, Expert, Expert, Intermediate, Expert
Willingtorelocate
- Pellston, MI
- Cheboygan, MI
Accomplishments
- Supervised team of 18-21 staff, monitoring and offering guidance
- Monitored new employees phone calls which led to them successfully gaining new clients for our company.
- Promoted to leadership in every job
Timeline
Training Manager
Outdoor Adventures, Inc
06.2018 - Current
Senior Director Support Professional
Michigan Community Services, Inc
01.2014 - 11.2016
Mini Manager
Burger King
01.2002 - 04.2005
Customer Service/Sales Associate
Walmart
09.1996 - 12.1999
Some college - Creative Writing, Communication
Delta College
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