Mandy Williams
New Orleans,LA
Summary
Detail-oriented front desk receptionist and phlebotomist specializing in customer service and operational efficiency. Demonstrated expertise in managing multiple tasks while providing exceptional care and support to clients. Proven track record of enhancing patient experiences and streamlining front desk operations.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Front Desk Receptionist
Hotel 10 Extended stay
New Orleans, Louisiana
04.2025 - Current
- Maintained front desk area, ensuring cleanliness and a welcoming atmosphere.
- Greeted customers to create a positive first impression.
- Responded promptly to inquiries via phone and email to deliver professional customer service.
- Processed payments, providing accurate receipts and change to customers.
- Resolved customer complaints swiftly, adhering to established protocols.
- Facilitated smooth check-ins and check-outs for enhanced efficiency.
Phlebotomist/Medical Assistant
Womens Healthcare Clinic
New Orleans, Louisiana
05.2024 - 01.2025
- Executed finger sticks and blood collections for diagnostic testing.
- Processed samples for accurate analysis, ensuring proper labeling and documentation.
- Obtained over 30 blood samples daily, maintaining efficient patient flow.
- Answered multiple phone lines and triaged patients to optimize service delivery.
Phlebotomist
Patient Plus Urgent Care
New orleans , LA
03.2022 - 12.2023
- Executed venipuncture and capillary blood collection, prioritizing comfort and safety.
- Prepared specimens for laboratory testing in accordance with established protocols.
- Obtained diverse vitals, swabs, urine collections, and completed over 30 venipunctures.
- Conducted blood draws for geriatric adults and pediatrics while assisting nurses with triaging rooms.
Reservation Agent
Caesars Hotel & Casino
New Orleans, Louisiana
11.2020 - 11.2021
- Managed guest reservations through phone and online systems for efficient processing.
- Delivered exceptional customer service to elevate guest experiences.
- Coordinated room availability across departments to ensure operational efficiency.
- Assisted guests with inquiries about services and amenities offered.
- Responded to inbound calls regarding reservations and addressed customer inquiries.
Education
Phlebotomy
Top Notch Phlebotomy Institution
Chalmette, LA01-2022
High School Diploma -
Landry Walker
New Orleans, LA03-2016
Skills
- Front desk management
- Customer service and relations
- Payment processing and data entry
- Appointment scheduling and reservation systems
- Venipuncture and specimen processing
Certification
National Board Certified
References
References available upon request.
Timeline
Front Desk Receptionist
Hotel 10 Extended stay
04.2025 - Current
Phlebotomist/Medical Assistant
Womens Healthcare Clinic
05.2024 - 01.2025
Phlebotomist
Patient Plus Urgent Care
03.2022 - 12.2023
Reservation Agent
Caesars Hotel & Casino
11.2020 - 11.2021
Phlebotomy
Top Notch Phlebotomy Institution
High School Diploma -
Landry Walker