Mandy Johnson
Twin Lake
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Bartender
Topshelf Pizza And Pub
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Certified Nurse Assistant
Mercy Hospital
05.2014 - 08.2019
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
Lead Assistant
Oakcrest Assisted Living
09.2011 - 05.2014
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Processed MD orders, administered medications, conducted regular rounds to monitor patients physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Associate of Applied Science - Nursing
Muskegon Community College
Muskegon, MI04.2024
Associate of Applied Science - Medical Administration
Muskegon Community College
Muskegon, MI06.2018
Medical Records & Billing Certificate -
Muskegon Community College
Muskegon, MI06.2018
Certified Nurse Assistant -
Muskegon Community College
Muskegon, MI11.2013
Skills
- Strong Work Ethic and teamwork
- Exceptional customer service
- HIPAA Compliance
- Basic Life Support certified
- Competent with written, and oral communication
- Proficient with Microsoft Word, Excel, Access, and PowerPoint
Certification
- Awarded Student Nurse Club LPN Achievement Award.
- Kent County Kalamazoo Muskegon MI Black Nurses Association (KKMBNA) scholarship recipient.
- Student Representative and member of the KKMBNA.
- Member of the Muskegon Community College Student Nurse Club.
- Member of Phi Theta Kappa Honor Society.
- 3.5 GPA.
Timeline
Server/Bartender
Topshelf Pizza And Pub
08.2021 - Current
Certified Nurse Assistant
Mercy Hospital
05.2014 - 08.2019
Lead Assistant
Oakcrest Assisted Living
09.2011 - 05.2014
Associate of Applied Science - Nursing
Muskegon Community College
Associate of Applied Science - Medical Administration
Muskegon Community College
Medical Records & Billing Certificate -
Muskegon Community College
Certified Nurse Assistant -
Muskegon Community College