Madison Mortallaro
Kansas City,MO
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at Texas Roadhouse Restaurant, showcasing exceptional customer service and strong work ethic. Expert in cash handling and guest engagement, I have successfully managed high-volume settings, improving team efficiency by over 30%. Renowned for active listening and critical thinking, I excel in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Texas Roadhouse Restaurant
12.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Dominic's Casual Italian
07.2020 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Bartender/Banquet Server
No Other Pub
04.2018 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
54th Street Grill & Bar
05.2016 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Smithville High School
Smithville, MOSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Active Listening
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Time Management
- Strong teamwork
Timeline
Server/Bartender
Texas Roadhouse Restaurant
12.2021 - Current
Server
Dominic's Casual Italian
07.2020 - 12.2021
Server/Bartender/Banquet Server
No Other Pub
04.2018 - 02.2020
Server
54th Street Grill & Bar
05.2016 - 01.2019
High School Diploma -
Smithville High School