Mane Morgan
Tujunga,CA
Summary
Recently licensed esthetician and beauty school graduate offering customer service and relations experience developed through previously held positions in different fields. Experienced in assessing clients' needs and leveraging knowledge of beauty products and skin types and tones to offer informed advice to clients.
Well-organized and outgoing with outstanding coordination and interpersonal skills. Driven and motivated to help spa or salon thrive. Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Lion’s Partners
06.2020 - Current
- Provided insurance purchasing advice to clients
- Provided good customer service to maintain and retain my client base
- Maintained electronic and paper records
- Assisted clients with the claims process.
Real Estate Agent
Engel & Völkers
La Cañada Flintridge, CA
02.2020 - Current
- Provided guidance and assisted sellers and buyers in marketing and purchasing property for the right price
- Developed a marketing plan for clients designed to attract and address the needs of buyers
- Assisted clients as they explore their financial options
- Identified properties for sale through multiple listing services and presented them to clients.
Administrator / Customer Service Representative
Seven Hills Senior Living
09.2018 - Current
- Processed orders, forms, applications, and requests
- Responded promptly to customer inquiries
- Ensured customer satisfaction and provided professional customer support
- Kept records of customer interactions, processed customer accounts, and filed documents.
Marketing Director
Best Consulting and Marketing
06.2016 - 09.2019
- Evaluated and developed marketing strategy and marketing plan
- Oversaw marketing department
- Developed promotions with advertising managers
- Supported sales and lead generation efforts.
Customer Success Manager
Volg Entertainment
06.2016 - 09.2018
- Onboarded new clients
- Evaluated and analyzed customer needs
- Built trust and transparency with clients
- Developed healthy customer relationships.
Education
Skin Care
1st Academy of Beauty
Rosemead, CA12-2023
Associate of Arts - Foreign Languages Education
Glendale Community College
Glendale, CA06.2017
Bachelor of Applied Sience - BASc - Translation / Foreign Languages -
Bryusov State University
06.2017
Skills
- Teamwork and delegation when needed
- Strong written and verbal communication
- Problem-solving
- Business intelligence
- Database management
- Calendar management and scheduling tools
- MS Office (Excel, Outlook, PowerPoint, SharePoint)
- Call handling
- Editing and proofreading
- Infection Control
- Client Needs Assessment
- Chemical Facial Peels
- Dermalogica
- Advanced Facials Specialist
- Microdermabrasion Treatments
- Outstanding Client Care
- Social Media Marketing
- LED Light Therapy
- Spa Treatment Services Expert
- Sanitation and Sterilization
- HydraFacials
- Retail Sales
- Skin Tightening Techniques
- Skin Rejuvenation
- Care Regimen Design
- Product Promotions
- Consultations
- Professional Communication
- Exfoliation Treatments
- Assessing Skin Condition
- Moisturizing Treatments
- Product Demonstrations
- Multitasking and Organization
- Adaptability and Flexibility
Websites
Accomplishments
- Maintained a customer satisfaction rate of 97% for 5+ years of experience
- Increased revenue and sales by 33%
- Placed and canceled an average of 200+ orders from customers, distributors, and agents a week.
- Enhanced the open rate for customer online campaigns by 28%.
- Successfully trained and coached 3 junior staff members.
- Earned Real Estate Broker Certificate with an excellent score
- Earned Life Insurance License with immediate employment
- Earned Esthetician License with an excellent score
Certification
1. BARBICIDE, Community Health Ambassador- 9/26/2023
2. Dermalogica - 10/24/2023
3. Esthetician License - 1/22/2024
4. Pure Holistic Esthetician Consultant - 2/4/2024
5. PreVention Infection Prevention - 2/6/2024
Languages
English
Full Professional
Russian
Native/ Bilingual
Armenian
Native/ Bilingual
Ukrainian
Limited
References
References available upon request.
Timeline
Life Insurance Agent
Lion’s Partners
06.2020 - Current
Real Estate Agent
Engel & Völkers
02.2020 - Current
Administrator / Customer Service Representative
Seven Hills Senior Living
09.2018 - Current
Marketing Director
Best Consulting and Marketing
06.2016 - 09.2019
Customer Success Manager
Volg Entertainment
06.2016 - 09.2018
Skin Care
1st Academy of Beauty
Associate of Arts - Foreign Languages Education
Glendale Community College
Bachelor of Applied Sience - BASc - Translation / Foreign Languages -
Bryusov State University