Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Manesha Baldwin

Fort Walton Beach,FL

Summary

Dynamic retail professional with a proven track record at Office Depot Inc., excelling in customer service and teamwork. Recognized for enhancing customer satisfaction and driving sales through effective product recommendations. Skilled in cash handling and conflict resolution, consistently achieving personal sales goals while maintaining a professional appearance.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate

Office Depot Inc
02.2023 - 07.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Retail Sales Associate

Old Navy
01.2020 - 02.2023
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.

Grocery Team Member

Fresh Market Inc.
03.2017 - 01.2020
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Retrieved items for customers and verified prices.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
  • Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.

Education

High School Diploma -

Salem High School
Virginia Beach, VA

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Reliability and punctuality
  • Flexible schedule
  • Cash register operation
  • Professional appearance
  • Stocking and receiving
  • Conflict resolution

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Retail Sales Associate

Office Depot Inc
02.2023 - 07.2025

Retail Sales Associate

Old Navy
01.2020 - 02.2023

Grocery Team Member

Fresh Market Inc.
03.2017 - 01.2020

High School Diploma -

Salem High School

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