Ma Neshel Creighton-Sinn
St. Augustine,USA
Summary
To have a career in the field of hospitality and event planning. Sales Leader with a passion for growing sales markets by developing strong business partnerships. Positive track record in meeting and exceeding goals, developing sales budgets with a dynamic approach to changing market conditions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Guy Harvey Resort on St. Augustine Beach
St. Augustine, FL
06.2024 - Current
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Coordinated group meetings and events to ensure smooth operations.
- Created agendas, scheduled conference calls, and managed event logistics.
Sales Manager
World Golf Village Holiday Inn Resort
St. Augustine, FL
03.2023 - 04.2024
- Event Planning
- Blocking Agreements
- Handled all aspects of groups for the hotel including proposals, contracts, and inputting group into system.
- Create invoices.
- Responding to R.F.P. leads, and booking leads through internal and external resources (e.g. corporate website, Conventions and Visitors Bureau)
- Schedule events with Sales Force
- Analyzed market trends to identify new sales opportunities and target demographics.
- Coordinated sales activities across multiple teams and departments.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
Front Desk Supervisor
World Golf Village Holiday Inn Resort
St. Augustine, FL
12.2022 - 03.2023
- Supervised front desk operations to ensure smooth guest check-in and check-out.
- Trained new employees on customer service standards and hotel procedures.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
- Built relationships with customers to enhance their shopping experience.
- Coordinated logistics for various events, managing schedules and vendor communications.
- Developed event themes and concepts, ensuring alignment with client expectations.
Front Desk Clerk
Cresent Beach Care
St. Augustine, FL
08.2022 - 12.2022
- Screening and scheduling appointments
- Handling incoming and outgoing calls
- Handling prescriptions and insurance
- Entering data into a computerized billing system
- Process credit card payments
Patient care technician
Fresenius Kidney Care
Jacksonville, FL
08.2021 - 08.2022
- Phlebotomists
- Dialysis
- Customer service
- Nursing
Front Desk Agent, Night Auditor, and Housekeeping
Homewood Suites by Hilton
St. Augustine, FL
01.2021 - 09.2021
- Greeted guests warmly and efficiently to create a welcoming atmosphere.
- Managed check-in and check-out processes using hotel management software.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Processed payments and maintained accurate transaction records at the front desk.
- Resolved customer complaints promptly and courteously.
Banquet Manager
Crystal Ballroom St. Augustine in World Golf Village
St. Augustine, FL
01.2020 - 12.2020
- Supervised staff during events to maintain high service standards.
- Coordinated all aspects of banquet events to ensure seamless execution.
- Managed vendor relationships for catering and event supplies.
Barista and Bartender at the Hotel Bar
Villa Victor Hotel / Spark by Hilton
St. Augustine, FL
11.2019 - 02.2020
- Making and serving breakfast
- Bartender
- Barista
- Front Desk (Customer Service)
Restaurant Supervisor trainee
The Harborside Hotel Spa & Marina
08.2018 - 11.2018
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Established good customer relations and excellent service to build and retain loyal customers.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Activity assistant, and hostess
Playa Largo Resort and Spa Marriott Autograph
Key Largo, FL
12.2017 - 07.2018
- Coordinated schedules for activities, ensuring staff availability and resource allocation.
- Assisted in planning and organizing recreational activities for residents.
- Coordinated transport logistics for resident outings and events.
- Facilitated group sessions to promote social interaction among participants.
Education
Bachelor of Science Degree - Hotel and Restaurant Management
STI CAGAYAN DE ORO
01.2016
High school -
St. Columban High school
01.2011
Skills
- ANQ
- Canary
- Microsoft Office
- POS
- Opera System
- OperaCloud
- Choice Advantage System
- Sales Force System
- Kanva
- Quire
- Tungsten Automation
- Bilingual (English, Filipino)
References
- Jamie Calhoun, Guy Harvey Resort, Front Desk Manager (470) 263-7863
- Kristina Branham, Guy Harvey Resort, Sales Manager (904) 305-3878
- Angie Brown, World Golf Village Holiday Inn, Director of Sales, (309)530-6047
- Trixie Fredman, Fresenius Kidney Care, CNA/PCT, (904)-327-4082
Certification
- ID #:39142V2 CPR/AED/First-Aid National CPRF Foundation Certified Date: 02/15/2025
- ID # 4320 by A+ CNA Training and Phlebotomy Test Preparation Center; Registry # 9185626; Jacksonville FL; Date Completed 08/01/2021.
- ANQ Hilton Service Program Certified
- Human Trafficking Certification Training
Affiliations
- Hospitality Industry Investment
- Basic Food Hygiene and Safety Management System for Hotel and Restaurant
- Wine Appreciation Seminar Simple and Advance Wine Concoction
- Flairtending Seminar
- Total Quality Management (TQM) Seminar
Timeline
Sales Coordinator
Guy Harvey Resort on St. Augustine Beach
06.2024 - Current
Sales Manager
World Golf Village Holiday Inn Resort
03.2023 - 04.2024
Front Desk Supervisor
World Golf Village Holiday Inn Resort
12.2022 - 03.2023
Front Desk Clerk
Cresent Beach Care
08.2022 - 12.2022
Patient care technician
Fresenius Kidney Care
08.2021 - 08.2022
Front Desk Agent, Night Auditor, and Housekeeping
Homewood Suites by Hilton
01.2021 - 09.2021
Banquet Manager
Crystal Ballroom St. Augustine in World Golf Village
01.2020 - 12.2020
Barista and Bartender at the Hotel Bar
Villa Victor Hotel / Spark by Hilton
11.2019 - 02.2020
Restaurant Supervisor trainee
The Harborside Hotel Spa & Marina
08.2018 - 11.2018
Activity assistant, and hostess
Playa Largo Resort and Spa Marriott Autograph
12.2017 - 07.2018
Bachelor of Science Degree - Hotel and Restaurant Management
STI CAGAYAN DE ORO
High school -
St. Columban High school
Similar Profiles
Ma Neshel Creighton-sinnMa Neshel Creighton-sinn
Sales Coordinator at Guy Harvey Resort on St. Augustine BeachSales Coordinator at Guy Harvey Resort on St. Augustine Beach
PAUL ABELPAUL ABEL
Patrol Sergeant (Middle Management) at ST. AUGUSTINE BEACH POLICE DEPARTMENTPatrol Sergeant (Middle Management) at ST. AUGUSTINE BEACH POLICE DEPARTMENT
Shubhrendu SahaShubhrendu Saha
Senior F&B Associate (Bar&Floor) at St. Regis Saadiyaat Island Resort, Buddha Bar BeachSenior F&B Associate (Bar&Floor) at St. Regis Saadiyaat Island Resort, Buddha Bar Beach
KRISTA MORROWKRISTA MORROW
Monitor Tech/Team Leader at Mayo ClinicMonitor Tech/Team Leader at Mayo Clinic
Paige StantonPaige Stanton
Executive Director at St. Johns Care ConnectExecutive Director at St. Johns Care Connect