Mangarita Anjolok
Kent,WA
Summary
Customer-focused professional with proven success in both healthcare and service industries, recognized for going above and beyond to meet needs, resolve concerns, and build lasting loyalty. Skilled in front desk operations, patient coordination, and medical office administration, with expertise in scheduling, records management, and appointment flow optimization. Adept at handling high-pressure environments with professionalism, accuracy, and a solution-focused mindset. Known for strong communication, multitasking, and problem-solving skills that drive efficiency and elevate customer experiences. A dependable, results-driven team player committed to delivering excellence and contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
AGI SUN COUNTRY/ WESTJET
Seattle, Washington
08.2023 - Current
- Checked in passengers and processed luggage at ticket counters and gates with accuracy and efficiency, ensuring compliance with airline and TSA regulations.
- Provided professional, patient support when addressing customer concerns and complaints, delivering solutions that enhanced the passenger experience.
- Answered inquiries regarding flight schedules, fares, and policies with clarity and accuracy, helping passengers make informed travel decisions.
- Delivered timely announcements over the PA system and at the gate, keeping passengers informed of boarding, delays, and flight activity.
- Coordinated communication between gates, ground handling teams, flight crews, and airport vendors, ensuring smooth flight operations and on-time departures.
- Safely lifted and transported luggage weighing up to 70 pounds while adhering to safety and ergonomic standards.
- Worked effectively in a fast-paced airport environment, standing, bending, pushing, and pulling equipment regularly while maintaining focus around high noise levels and moving machinery.
Receptionist/ CSR
SeaMar Clinic
Seattle, Washington
06.2022 - 05.2023
- Opened and prepared the office and front desk for daily operations, ensuring a welcoming and efficient environment for patients.
- Answered phone calls and assisted patients both in person and over the phone, providing courteous support and addressing inquiries.
- Scheduled and managed patient appointments, maintaining accuracy and efficiency in office flow.
- Prepared examination rooms for incoming patients and ensured cleanliness and readiness of equipment.
- Assisted doctors during patient visits, supporting examinations and procedures as needed.
- Performed blood tests and handled samples with precision, following safety and medical protocols.
Cabin Agent
Unifi aviation
Seatac Airport, USA
04.2021 - 06.2022
- Cleaned and serviced aircraft interiors, including cabins, cockpits, galleys, and lavatories, to meet safety and appearance standards.
- Prepared aircraft for customer boarding and on-time departures by ensuring seats, seat pockets, floors, galleys, and lavatories were thoroughly cleaned and well-stocked.
- Adapted to additional duties as assigned, demonstrating flexibility, teamwork, and commitment to operational excellence.
Retail Associates/ Cashier
Ross inc.
Tacoma, USA
09.2019 - 02.2021
- Expedited incoming merchandise to the sales floor with urgency and accuracy, ensuring product availability and supporting sales goals.
- Demonstrated integrity and professionalism in all interactions with associates and customers, consistently safeguarding confidential information, cash, credit card data, and merchandise.
- Adhered to company policies and procedures for all financial transactions including cash, check, charge card, refunds, voids, and offline processes to maintain compliance and accuracy.
- Optimized productivity by executing store best practices and streamlining workflows, reducing unnecessary steps and improving efficiency.
Sorter
UPSP
Fife, USA
09.2018 - 08.2019
- Organized and sorted high volumes of mail with accuracy and efficiency to ensure timely delivery.
- Safely lifted and transported packages weighing up to 50 pounds, demonstrating strength and attention to safety standards.
- Maintained consistent productivity while working 8-hour shifts, 6 days a week, showcasing reliability, stamina, and dedication
Education
Clover PARK High School
Tacoma, WASkills
- Thrives under pressure, maintaining focus and delivering accurate results in high-stress, fast-paced environments
- Strong interpersonal and communication skills, building trust and positive relationships with customers, coworkers, and leadership
- Quick learner with adaptability, able to master new processes, technology, and policies rapidly
- Excels in fast-paced settings, consistently meeting deadlines and service standards without sacrificing quality
- Proficient in computer systems and point-of-sale software, with experience in accurate cash handling, refunds, and transaction management
- Skilled in multitasking and prioritization, efficiently managing multiple responsibilities while ensuring attention to detail
- Dependable and committed team player, recognized for reliability, punctuality, and accountability
- Strong work ethic, consistently going above and beyond expectations to support team and organizational goals
- Experienced with equipment handling and safety protocols, ensuring proper use and compliance with operational standards
- Customer service–oriented, delivering professional, patient, and solution-focused support that enhances the customer experience
- Dedicated to workplace cleanliness and organization, maintaining a safe, welcoming, and efficient environment
Timeline
Passenger Service Agent
AGI SUN COUNTRY/ WESTJET
08.2023 - Current
Receptionist/ CSR
SeaMar Clinic
06.2022 - 05.2023
Cabin Agent
Unifi aviation
04.2021 - 06.2022
Retail Associates/ Cashier
Ross inc.
09.2019 - 02.2021
Sorter
UPSP
09.2018 - 08.2019
Clover PARK High School