Imani Hollis
Baltimore,MD
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician Extern
John Hopkins Hospital
01.2026 - 02.2026
- Assisted pharmacists in preparing and dispensing medications accurately.
- Processed medication orders using pharmacy management software effectively.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
Customer Service Coordinator
Capital One, N.A
09.2024 - 07.2025
- Assisted customers in resolving inquiries and issues via phone and email communications.
- Coordinated customer service operations to enhance overall efficiency and satisfaction levels.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Branch Ambassador
Capital One, N.A
06.2023 - 09.2024
- Assisted customers with account inquiries and product recommendations, enhancing overall customer satisfaction.
- Educated clients on digital banking tools, increasing user engagement and self-service adoption.
- Resolved customer complaints efficiently, maintaining a positive branch reputation and client loyalty.
- Monitored compliance with regulatory standards, ensuring branch adherence to legal requirements and risk management practices.
GNA
Connectrn
02.2022 - 04.2023
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing efficiency of care.
- Monitored vital signs and reported changes, contributing to timely medical interventions and patient outcomes.
- Educated family members on proper caregiving techniques for their loved ones in order to ensure continuity of care at home after discharge from the facility.
GNA
Stella Maris Nursing Home
02.2021 - 02.2022
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
- Contributed to infection control efforts by adhering to strict hygiene protocols while performing various GNA tasks.
- Collaborated with multidisciplinary teams to develop individualized care plans for diverse patient needs.
Education
Pharmacy Technician -
Caroline Center
Baltimore, MD01-2026
High School Diploma -
Carver Vocational Technical High School
Baltimore, MD01-2017
Skills
- Time Management
- Critical Thinking
- Reliable
- Quality Assurance
- Effective Communication
- Professionalism
Timeline
Pharmacy Technician Extern
John Hopkins Hospital
01.2026 - 02.2026
Customer Service Coordinator
Capital One, N.A
09.2024 - 07.2025
Branch Ambassador
Capital One, N.A
06.2023 - 09.2024
GNA
Connectrn
02.2022 - 04.2023
GNA
Stella Maris Nursing Home
02.2021 - 02.2022
Pharmacy Technician -
Caroline Center
High School Diploma -
Carver Vocational Technical High School