Manimala Arumugam
Business Analyst And Technical Lead
Houston,TX
Summary
Results-driven IT professional with over 14 years of experience in software engineering and business analysis across industries including oil & gas, electronic manufacturing, and restaurant management systems. Strong Background in POS systems and technical solution delivery, with a proven ability to bridge the gap between business needs and technical requirements. Expertise in requirement management, business process optimization, and agile development. Proven track record of leveraging CRM tools, data analytics, and testing methodologies to align technical solutions with business objectives. Skilled in Confluence, JIRA, and MS SQL, with a strong aptitude for collaboration, root cause analysis, and technical documentation. Recognized for delivering high-impact solutions, such as cost-cutting features that optimized resources and reduced expenses by 70%. Adept at leading cross-functional teams, facilitating stakeholder communication, and driving customer engagement initiatives that increased retention by 25%.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Business Analyst
OneWorldX
Houston, TX
01.2024 - Current
- Led multiple projects in an Agile/Scrum environment, gathering business requirements, creating user stories, and managing backlogs.
- Successfully managed scope changes, ensuring that new requirements were adequately addressed in the backlog while maintaining project timelines.
- Facilitated continuous feedback loops with the development team, validating features, and ensuring alignment with project timelines and quality standards
- Designed intuitive UI mockups using Figma, improving cross-team communication, accelerating iterations by 20%, and ensuring seamless development workflows
- Collaborated with UX/UI designers, QA, marketing, and development teams to deliver a cohesive and user-friendly product experience
- Led product demos and gathered actionable user feedback to drive informed decision-making, resulting in a 15% improvement in user satisfaction scores
Business Analyst
Hunger Rush LLC
Houston, TX
06.2021 - 11.2023
- Led multiple projects in an Agile/Scrum environment, gathering business requirements, creating user stories, and managing backlogs for POS system implementations and Restaurant management system.
- Facilitated requirements gathering through collaboration sessions, user interviews, and Q&A sessions with SMEs to ensure accurate documentation of business needs.
- Responsible for delivering a project in developing Loyalty module for customer in Restaurant management provisioning loyalty customer data, email notification and rewards configuration.
- Delivered a loyalty module that increased customer engagement by 25%.
- Led coordination between offshore and onsite teams to translate an existing application into functional requirements.
- This involved understanding the business workflow, facilitating discussions with cross-functional teams, and performing code reviews.
- Worked closely with product owners and other stack holders for requirement gathering, and analyzing to get a high-level design.
- Written user stories and acceptance criteria using Azure DevOps tools, update and keep track of the project status
- Provided production support and training to the operations team, boosting their productivity by 30% in managing production issues
- Excellent skill sets in writing complex queries using store procedures, Lambda expressions and Entity framework
System Analyst
Foxconn Corporation
10.2019 - 11.2020
- Understand Cloud MES (Manufacturing Execution System) architecture, design and process flow in order to incorporate new implementation of rack server label printing
- Involved in requirement gathering, designing and development to facilitate users to scan server unit and components using ASP.NET, CSS, HTML, Typescript, Angular framework and SQL server
- Implemented Data Access Layer using Entity Framework to fetch data from the DB
- Created tables in the database using PL SQL
- Created services using Angular framework to process GET, POST request in order to process cable data between client and web API
- Created one more station called REPRINT in order to facilitate end users during malfunction of label printing/ label lost/label damage
- Responsible for creating efficient design and developing User Interaction screens using Angular framework
System Analyst
Foxconn Corporation
10.2019 - 11.2020
- This in-house Inventory Management Application developed from the scratch, where I involved in the Analysis, Requirements gathering, Development and testing of this project
- Played a vital role in developing 6 interfaces for business end users in order to facilitate receive material, Delivery Note allocation, DN reallocations, Inventory report, trace License Plate Number and maintaining material status
Business Analyst
01.2018 - 04.2019
- Created detailed documentation, including business requirements documents, functional specifications, and use cases
- Developed process flow diagrams, user stories, and system mock-ups to ensure clarity for development teams
- Collaborate with technical teams to design solutions that meet business requirements
- Served as a liaison between business stakeholders, developers, testers, and management to ensure clear communication
- Facilitated meetings, sprint planning sessions, reviews, and product demos to ensure that all parties are aligned
- Assisted in creating test cases and work closely with the QA team to validate that the solution meets business requirements
- Provided ongoing support for product maintenance and improvements based on user feedback
System Analyst
01.2016 - 03.2016
- Elicited HAL SAP HR system requirements to help in finding data carve out rules for master data extraction using interviews, document analysis, workshops and surveys
- Analyzed high-level documents gathered from multiple stakeholders and delivered them into well-defined Business requirement document, which enabled functional and technical member to do implementation successfully
Business Analyst
08.2014 - 11.2015
- New upgraded advanced project management and Ticket Tracking system provides better analytics that helps project managers to handle the complex projects very well and complete it on-schedule and on-budget than before
- Dashboard shows resource utilization of USA and China team, Time & Cost metrics, and percent complete versus planned complete analytics
- It enables PM to access viability of various options and avoid unforeseen problems by track variables dealing with the percentage complete of your project, including original plan adherence
- Facilitate the organization and documentation of business requirements in collaboration with product manager and Functional Managers
- Design process flows and screen mockups to help the developer community absorb the business functionality and clarify functional issues
Business Analyst
08.2013 - 07.2014
- Involved in Implementation project for Cisco Customer Return Repair Business process in order to improve the customer satisfaction, we integrated the RMAD (Return Merchandise Authorization) management and customer support system for better communication with clear steps in the process
- Integrated system allows employee ability to easily track recurring issues over time and provide strategic insights through dashboard analytics process time, warranty Info, repair issues, repair location, shipping status, automatic updates and efficient communication
- Discussed with stakeholders to understand the requirement of Repair exchange process of Cisco and Cisco Return Material Authorization
- Created functional document and technical documents Coordinated with various team members in different time zone and completed the task on time
Education
MS - Software Systems
BITS Pilani
Pilani, IndiaBachelor of Science - Electrical And Electronics Enginerring
Madurai Kamaraj University
IndiaSkills
Agile Methodologies/Scrum
NET, python
AzureCloud,Devops
SQL, Database
CI/CD
Confluence
Datadog
Docker
Ecommerce
ERP
Excel
Figma
User stories
Accomplishments
- Managed the end-to-end requirements for an integrated POS solution, improving process efficiency and ensuring compliance with business needs.
- Delivered: Developed a cost-cutting feature that optimized company resources and reduced operational expenses by 70% streamlining processes.
- Facilitated cross-functional workshops that resulted in improved collaboration between business and IT teams, leading to a more streamlined requirements gathering process.
Certification
Power BI
Timeline
Power BI
11-2024
Data Analysis
11-2024
Business Analyst
OneWorldX
01.2024 - Current
Business Analyst
Hunger Rush LLC
06.2021 - 11.2023
System Analyst
Foxconn Corporation
10.2019 - 11.2020
System Analyst
Foxconn Corporation
10.2019 - 11.2020
Business Analyst
01.2018 - 04.2019
System Analyst
01.2016 - 03.2016
Business Analyst
08.2014 - 11.2015
Business Analyst
08.2013 - 07.2014
Bachelor of Science - Electrical And Electronics Enginerring
Madurai Kamaraj University
MS - Software Systems
BITS Pilani
Similar Profiles
Leonela DuranLeonela Duran
Front of House Manager at Center HoustonFront of House Manager at Center Houston
Enrique CanovaEnrique Canova
Instrument Fitter/Orbital Welder at Stratus SystemsInstrument Fitter/Orbital Welder at Stratus Systems
Raviteja VaranasiRaviteja Varanasi
Senior Vice President at JPMorganChaseSenior Vice President at JPMorganChase
Jocellia George-BennettJocellia George-Bennett
Office Assistant at C & J Spring ShopOffice Assistant at C & J Spring Shop
Maneesh MoturiManeesh Moturi
Business Analyst at CloudTara TechnologiesBusiness Analyst at CloudTara Technologies