Manina Jones
Brandon
Summary
I’m a creative, organized, and detailed professional with a varied skill set. My knowledge is diversified with educating others on how to manage their time, work efficiently, and effectively within a highly demanding work environment. Embodying natural leadership talents allows me to be very proficient in communicating information to others and working productively with various groups of people in a team setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
AdventHealth Carrollwood
Tampa, FL
08.2024 - Current
- Operated sterilization equipment to ensure compliance with hospital standards.
- Inspected and assembled surgical instruments for optimal functionality and safety.
- Maintained accurate inventory records of sterile supplies and instruments.
- Implemented process improvements, reducing turnaround time for sterilized equipment.
- Conducted regular quality assurance checks to uphold safety regulations.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
Sterile Processing Technician
Tampa General Hospital
Tampa, Florida
03.2022 - 06.2024
- Retrieved soiled equipment to decontaminate and prepare for re-issue.
- Utilized SPM system for tracking and recording surgical instrumentation and sterilization processes.
- Restocked code carts by referencing par levels and current supply list and documents on code cart log.
- Performed rounds on designated nursing units to gather equipment for reprocessing.
- Prioritized and assembled standard and complex surgical instrumentation sets for surgical schedule.
- Examined equipment to detect leaks, worn and loose parts and other indications of disrepair.
- Maintained records of inventory and equipment usage and ordered medical instruments and supplies when necessary.
Customer Service Representative
Frontier Communication
Tampa, Florida
01.2022 - 07.2022
- Addressed customers courteously using suitable methods and problem-solving skills.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Utilized automated systems to log and retrieve call information.
- Followed up with customers regarding product functionality and overall satisfaction.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Read from scripts to promote uniformity and consistency in communications.
Customer Service Representative
Wipro
Tampa, Florida
11.2019 - 05.2021
- Addressed customers courteously using suitable methods and problem-solving skills.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
- Conferred with customers by telephone or in-person to provide product or service information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Made appropriate account corrections to resolve customer problems.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Customer Service Associate
Busch Gardens
Tampa, Florida
04.2016 - 10.2019
- Opened and maintained customer accounts by recording account information.
- Obtained and evaluated relevant information to handle product and service inquiries.
- Prepared product or service reports by collecting and analyzing customer information.
- Made appropriate account corrections to resolve customer problems.
Instructional Aide
Hillsborough County School District
Tampa, Florida
09.2018 - 01.2019
- Researched information for reports, abstracting specialized or technical data.
- Scheduled appointments, maintaining calendars for personnel.
- Compiled with policies and procedures relating to student protection, health and safety.
- Taught lessons and concepts under teacher supervision.
- Escorted students to different classrooms and chaperoned field trips.
Education
CRCST, BLS - Certified Registered Central Service Technician & Basic Life Skills
Brewster Technical College
Tampa, Florida05.2022
Diploma - undefined
Middleton High School
Tampa, Florida05.2018
Skills
- Analyzing Information
- Detail Oriented
- Conflict Resolution
- Following Protocol
- Problem Solving
- Goal Setting
- Negotiation
- Planning
- Strong experience in Windows, Microsoft Office, and the Internet
- Account Management
- SPM Surgical Asset Tracking Software
- Operation Monitoring
- Quality Control Analysis
- Decontamination and Sterilization
- Excellent ability to handle complex issues
- Effective communication
- Outstanding writing
- Great exposure in multitasking and working under pressure
- Superb customer service
Certification
- Certified Registered Central Service Technician (CRCST)
- Cardiopulmonary Resuscitation (CPR)
- Basic Life Skills (BLS)
Affiliations
Corporations to Develop Communities Youth Leadership Movement (CDC YLM), CDC YLM is a non-profit organization that assists youth with focusing on professional and personal development. The courses I completed in this program were the following: CPR Certification Course, Microsoft, Resume Building, as well as Community Service and Outreach., Tampa, Florida, 2013-08, 2015-06
Timeline
Sterile Processing Technician
AdventHealth Carrollwood
08.2024 - Current
Sterile Processing Technician
Tampa General Hospital
03.2022 - 06.2024
Customer Service Representative
Frontier Communication
01.2022 - 07.2022
Customer Service Representative
Wipro
11.2019 - 05.2021
Instructional Aide
Hillsborough County School District
09.2018 - 01.2019
Customer Service Associate
Busch Gardens
04.2016 - 10.2019
CRCST, BLS - Certified Registered Central Service Technician & Basic Life Skills
Brewster Technical College
Diploma - undefined
Middleton High School