Manish BAHETI

• Oversee HSBC's commercial banking connectivity solutions including Internet, Mobile, Host to host and API suite.
• Lead a team of Product managers who execute the digital strategy for HSBC GLCM from idea to commercialization ensuring high standards for quality, resilience, performance, security, and scalability.
• Work closely with Product and Sales leadership teams to understand the business goals, collaborate on ideation and develop a technical strategy and roadmap to deliver best in class products and capabilities to attract and convert new customers to the bank.
  Own product roadmap and backlog implementation schedules with the Engineering Team to ensure timely delivery using Scaled agile framework.
• Manage client experience for customer service platforms like Call center, Chat & Messaging platforms. Ensure KPIs like NFI, penetration, CSAT scores etc are met with a sharp focus on reducing cost to serve.
• Work with Risk stewards of the organization to establish risk and regulatory controls and ensure key risk and controls are identified and documented.

Selected Achievements
Delivery and commercialization of key strategic priorities including:

• Modern & intuitive web experiences for small to medium sized clients.
• Digital onboarding journeys using Robotic process automation that resulted in a 90% reduction in Turnaround time.
• Digital Payment solutions including Real time payments, multi-currency wallets, ACH Servicing platform, Virtual accounts, Treasury APIs, Beneficiary Management, Mobile Remote Deposit Capture, Digital servicing, IVR & call centre improvements.

• Subject-matter expert (SME) on Connectivity solutions for Transaction Banking consulting clients on integrating ERPs and Account software systems with HSBC's digital products.
• Managed live programs, through performance monitoring, product testing and engage with clients to promote greater activation and usage to sustain product profitability.
• Manage highly sensitive and high volume migration Programs to successively enhance client experience.
• Design innovative and out of box solutions to help clients get real time visibility of their Account payables & receivables.
• Products handled: HSBCnet, HSBC Connect, SAP ERP integration tools, Mobile payments and receivables and India high value NEFT and RTGS payments.

• Prepared project plans for managing costs, ensuring product quality and on-time delivery, mapping business process flows, requirement analysis for specifications, UAT and PVT.
• Managed development and upgrade of Products including Internet and Mobile banking, Payment gateway, IVR and Credit cards.