Manish Thaker

• Designed and implemented an enterprise Innovation PMO governance framework, standardizing portfolio intake, prioritization, funding, and delivery processes aligned with corporate strategy across North America, Japan, China, and India.
• Designed and led the enterprise Innovation PMO, establishing governance frameworks, portfolio controls, and scalable delivery models to drive strategic execution across global product, engineering, and commercial organizations.
• Delivered $450M in net sales and 400K product units in 2024 by directing cross-functional GTM programs for five major product launches across Residential Tankless, Residential Boiler/Heating, Electric Heat Pump, and IoT/Connectivity portfolios.
• Transformed/optimized the New Product Development (NPD) lifecycle from 7 to 4 stages, 750 to 425 tasks/deliverables, accelerating time-to-market and improving ISO-9001 Quality Management compliance across global product development.
• Established enterprise program performance dashboards and executive reporting frameworks that enhanced C-suite visibility into portfolio performance and financial outcomes.
• Led global program teams of 40+ cross-functional members, managing external vendors and certification bodies to ensure regulatory compliance and on-time delivery.
• Implemented portfolio financial management practices, driving effective budget planning, forecasting, and funding governance for strategic initiatives.
• Established IoT and Controls Engineering Center of Excellence (CoE) standardizing enterprise technology delivery and innovation processes.

• Led enterprise-wide portfolio execution and digital transformation for the Packaging, Machinery, and Automation (PMA) business. Served as trusted advisor to executive leadership driving multi-year, multi-million-dollar IoT programs and establishing Centers of Excellence across global operations.
• Directed global portfolio execution for multi-year IoT Connected Automation initiative, acting as transformational thought leader for enterprise strategy across 200+ global facilities.
• Delivered $6M in productivity savings and $4M in new revenue through deployment of enterprise IoT automation initiatives across 200+ machines globally.
• Realized $3M in productivity savings by implementing XR-enabled remote support solutions across 200+ global facilities.
• Designed the One MANUFACTURING Enterprise Reference Architecture (One Machine, One Plant, One Mill), unifying 1,000+ machines, 300+ plants, and 50+ mills worldwide under a single framework enabling enterprise analytics.
• Established Centers of Excellence (Manufacturing Architecture, IoT, and AR/VR/XR), standardizing immersive technology frameworks, technology partnerships, and enterprise operational consistency.
• Implemented Digital Command Center leveraging real-time analytics to monitor machine, plant, and mill performance globally, enhancing operational decision-making.
• Created executive portfolio dashboards using Power BI to enhance C-suite decision-making and portfolio prioritization across global operations.

• Oversaw delivery of $800M+ in enterprise technology programs spanning cloud, RPA, BI, and analytics, mobilizing global cross-functional teams and strategic vendors across multiple regions.
• Led enterprise transformation programs across cloud, RPA, BI, and analytics aligned with the firm’s Vision 20:20 strategy; delivering $800M+ in scalable solutions across Americas, EMEIA, and Latin American regions.
• Achieved $2M cost savings by implementing AI-enabled automation (Blue Prism, Automation Anywhere) to streamline processing of 100,000+ K-1 Tax Forms through FTTS Data Management Platform.
• Accelerated adoption of SharePoint collaboration and analytics solutions supporting a $100M, five-year Tax Function Outsourcing portfolio.
• Increased adoption of SharePoint collaboration and analytics solutions for a $100M, five-year Tax Function Outsourcing portfolio.
• Improved enterprise financial reporting through SAP Mercury and data warehouse integration, enhancing 300+ executive reports and analytics dashboards.

• Directed enterprise CRM transformation initiatives supporting a $100M application portfolio following NCR’s acquisition of Radiant Systems.
• Defined program scope, schedules, budgets, and resource plans for cross-functional business and technology teams, ensuring alignment with strategic objectives.
• Implemented PMO governance practices and established portfolio performance metrics to enhance program delivery consistency and maintain financial discipline.
• Coordinated cross-functional delivery teams across business, technology, and operations to drive successful program execution and meet organizational goals.

• Led scoping and requirements definition phases for $200M AT&T Tower Lease Management program, ensuring alignment with business objectives.
• Implemented enterprise-wide $100M Inventory Tracking Management RFID solution across all North American Macy’s and Bloomingdale’s stores, enhancing inventory visibility and accuracy.
• Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
• Championed continuous improvement initiatives within the organization, driving efficiency gains across all projects.
• Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.

Designed and implemented enterprise program management office, governance models, and optimized process and tool ecosystem to enhance project delivery.

Genuine Parts Company (Atlanta, GA):

• Managed implementation of diverse projects in Business Intelligence Group, aligning outcomes with strategic organizational goals.
• Established the Business Intelligence Center of Excellence (CoE).
• Served as Chairperson for the Business Intelligence Governance Steering Committee Forum and partnered with executive leadership to develop strategic plans and roadmaps, prioritize projects, confirm funding, and implement projects aligned to corporate strategic goals.
• Led implementation of Enterprise Data Warehouse solution, streamlining data access and reporting capabilities for better decision-making.

Metropolitan Washington Airport Authority (MWAA) (Washington, DC):

• Led the delivery of an enterprise-wide geospatial solution initiative, including: Airport Operations; Tracking and Planning geospatial solution implementation; and Standard Operating Procedures (SOP) for airport geospatial solution.
• Led the selection and implementation of a new Enterprise Single Sign-On solution implementation (IBM Tivoli Access Manager and E-SSO).

Emirates Nuclear Energy Corporation (Abu Dhabi, UAE):

• Managed the Enterprise Content Management Solution (ECMS) vendor product evaluation and selection to support the 25-year $75B nuclear energy program.

Clayton County Water Authority (Morrow, GA):

• Re-engineered and optimized 150+ business process workflows for the Call Center Team.

City of Atlanta - Department of Watershed Management (DWM) (Atlanta, GA):

• Served as CRM business/technology subject matter expert for the integration of Oracle CRM E-business Service Module with the I-360 Work Force Management solution (WFM), Service Request and Field Service Work Order solutions within the DWM Call Center.

NASA - Marshall Space Flight Center (Huntsville, AL):

The Alaska Gas Pipeline/Denali (BP & Conoco-Phillips) (Anchorage, AK):

• Defined and implemented the enterprise business and technology architecture solution.

Manchester Airport Group (Manchester, England. UK):

• Led the implementation of an integrated ECMS and geospatial information solution for the airport group and associated domestic and international airports.

Caterpillar North America (Peoria, IL):

• Designed and implemented an enterprise-wide ERP/CRM vendor product evaluation and implementation strategic roadmap across all North American facilities.

DuPont. North America:

Dow Chemical. North America:

ITER / Fusion for Energy (Barcelona, Spain):

Designed and implemented a new enterprise program management office, operating and governance models, and optimized process and tool ecosystem to support European Consortium prioritized programs and projects.

NOVA Information Systems / US Bank (Atlanta, GA):

• Developed and established Enterprise Program Management Office (PMO), governance models, and process/tool ecosystems to enhance program execution and oversight.
• Led the implementation of the $3M Sun Identity Management solution implementation across North American General Support Systems and high-risk business applications per OCC/PCI/Sarbanes-Oxley compliance audit recommendations.

BellSouth Corporation (Atlanta, GA):

• Led implementation of Order Management solution within $800M Big Picture Broadband Transformation initiative, driving alignment with enterprise-wide program objectives.

Capital One Financial Corporation (Glen Allen, VA):

• Conducted international Sarbanes-Oxley compliance assessment and audit for 58 applications across North American and European divisions, ensuring adherence to regulatory standards.
• Implemented the $4M Sun Java System Identity Management initiative to centralize access management and user access provisioning, ensuring compliance with Sarbanes-Oxley requirements.

ITC DeltaCom (Anniston, AL):

BE&K Inc. (Birmingham, AL):

• Designed and implemented a new Enterprise PMO/Risk Management Office, operating and governance models, and process and tool ecosystems.

City of Phoenix - Department of Water Services (Phoenix, AZ):

• Developed and executed Enterprise Program Management Office (PMO), establishing operating and governance models alongside process and tool ecosystems.
• Spearheaded design and rollout of Siebel CRM e-business call center solution, enhancing customer engagement and service delivery.

The Stratus Group (Louisville, KY):

• Established and launched Enterprise Program Management Office (PMO), defining operating and governance models with integrated process and tool ecosystems.
• Designed and implemented the new Enterprise Program Management Office (PMO), operating and governance models, and process and tool ecosystems.

State of Georgia - Department of Human Resources (DHR) (Atlanta, GA):

• Developed and established Enterprise Program Management Office (PMO), governance models, and optimized process and tool ecosystems to enhance Y2K application compliance remediation efforts.
• Led Y2K solution remediation projects for DHR, DFACS, and Immunization & Vaccination departments.

Crawford & Company (Atlanta, GA):

• Created and launched Enterprise Program Management Office (PMO), governance frameworks, and optimized process and tools ecosystems to facilitate Y2K application compliance remediation.
• Streamlined process and tools ecosystem for Application Management Methodology, achieving CMM Level 4 certification.

GTE Telecommunications (Atlanta, GA):

• Designed and implemented an Enterprise Program Management Office (PMO), operating and governance models, and optimized process and tool ecosystems, to support the Y2K application compliance remediation portfolio of programs and projects.

Delivered statistical forecasting, computational modeling, and expertise for major bus, rail, metro, light rapid transit, and airport infrastructure initiatives for large regional public transportation authority in England, UK. Planned and implemented annual regional public transportation capital investment programs.

• Partnered with local/regional government and bus/rail/metro/airport operators to prepare and implement a $2.5B annual public transportation strategic investment plan across prioritized portfolio of bus/rail/metro/airport-related programs and projects.
• Developed $1B Midland Metro Light Rapid Transit public transportation solution to expand regional transit options.
• Created Birmingham International Airport 25-Year Integrated Transportation Master Plan to guide future transportation development and integration.
• Walsall - New Bus Station/Terminal.
• Regional Bus Station Facilities Audit/Assessment and Implementation of facility improvements (all bus stations).
• Regional Railway Station Facilities Audit/Assessment and Implementation of facility improvements (all railway stations).