Manisha Kasula
Worcester,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Tech Mahindra
Bahadurpally
10.2019 - 12.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Type technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Responded promptly to incoming sales leads and requests for technical support.
Education
Masters In Information Technology - Information Technology
Clark University
Worcester, MA05.2023
Skills
- Issue Troubleshooting
- Organizational Skills
- Computer System Maintenance
- Customer Service Expertise
- Resolve Technical Problems
- Tracking and Documentation
- Troubleshooting and Assistance
Timeline
Technical Support Representative
Tech Mahindra
10.2019 - 12.2021
Masters In Information Technology - Information Technology
Clark University