Summary
Overview
Work History
Education
Skills
Timeline
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Manisha Kasula

Worcester,MA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Technical Support Representative

Tech Mahindra
10.2019 - 12.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to Type technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded promptly to incoming sales leads and requests for technical support.

Education

Masters In Information Technology - Information Technology

Clark University
Worcester, MA
05.2023

Skills

  • Issue Troubleshooting
  • Organizational Skills
  • Computer System Maintenance
  • Customer Service Expertise
  • Resolve Technical Problems
  • Tracking and Documentation
  • Troubleshooting and Assistance

Timeline

Technical Support Representative

Tech Mahindra
10.2019 - 12.2021

Masters In Information Technology - Information Technology

Clark University

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Manisha Kasula