Hi, I’m
Manisha Sharma
Assitant Relationship Manager
Los Angeles,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 3 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
9
years of professional experience
Work History
SITA HOTEL
Manager of Business Development and Sales
02.2021 - 11.2022
Job overview
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Built relationships with customers and community to establish long-term business growth.
American Express Services India Pvt Ltd
Assistant Restaurant Manager
07.2019 - 01.2021
Job overview
- Credit Card- Selling American express premium cards to HNIs (high net worth individuals) and Senior Corporate clients.
- Managed a portfolio of top most premium credit card accounts for increasing spends, ensured customer retention and improved customer satisfaction.
- Corporate campaigns in acquired and assigned cooperates to source premium cards to the employees.
- Revised innovative promotional programs and ensured quality leads for new clientele.
- Responsible for maximizing share of card membership in high net worth segment.
- Ensured process and service quality standards across all segments.
- Developed and strengthened referral network using leads to achieve targets and service needs.
- Provided Enhanced customer solutions in terms of query and conflict management.
- Prompted sales of credit cards in allocated markets.
- Provided sales MIS on daily/weekly basis.
- Insurance- Research and source potential clients and build long-term relationships with them.
- Handled 50 calls per hour to address customer inquiries and concerns.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
NDTV- bandbaajaa.com
Sales Associate
07.2018 - 05.2019
Job overview
- Ndtv- bandbaajaa.com Planning and execution of events.
- Come up with suggestions to enhance the event's success.
- Source and negotiate with vendors and Clients.
- Develop internal communications.
- Coordinate with vendors and clients.
- Supervise all in-house vendors (photographer, makeup artist, venue or any other).
- Ensure requirement is completed smoothly and step up to resolve any problems that might occur.
- Persuade prospective clients to engage in a phone conversation and/or meeting to discuss insurance products.
- Advise clients on the insurance policies that best suit their needs.
- Customize insurance programs to suit individual clients.
- Deliver approved policies to new clients and explain benefits and risks of the policy.
- Re-assess the policy needs of existing clients after life-changing events.
- Fill-out and submit applications, issue quotes, maintain client records and prepare reports.
- Keep abreast of industry and market trends and best practices.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Tracked stock using company inventory management software.
- Engaged with customers to effectively build rapport and lasting relationships.
Springer Nature
Internship Student
05.2017 - 07.2017
Job overview
- Worked for 2 months on Content Marketing Project , engaging & delivering value.
- Developed database of A level institutes, created content marketing plan, created questionnaire for survey, capturing response analysis.
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Blisstro Web Services
Internship Student
05.2014 - 07.2014
Job overview
- Development of Static web page Worked for creation of static web page and application for the same, also worked on backend to change and edit coding for changing interface of web page.
Education
AMITY BUSINESS SCHOOLNoida
MBA from Sales & Marketing
Amity Institute of Information TechnologyNoida
Bachelor from IT
APSUttar Pradesh
Intermediate from Science
03-2013
St. John's MarhauliUttar Pradesh
High School from Science
03-2011
Skills
- Training & Development
- Good telephone etiquette
- Active Listening
- Consultative Selling Techniques
- Flexible & Adaptable
- Interpersonal Communication
- Team Recruiting and Onboarding
- Customer Needs Assessments
- Digital Sales
Timeline
Manager of Business Development and Sales
SITA HOTEL
02.2021 - 11.2022
Assistant Restaurant Manager
American Express Services India Pvt Ltd
07.2019 - 01.2021
Sales Associate
NDTV- bandbaajaa.com
07.2018 - 05.2019
Internship Student
Springer Nature
05.2017 - 07.2017
Internship Student
Blisstro Web Services
05.2014 - 07.2014
AMITY BUSINESS SCHOOL
MBA from Sales & Marketing
Amity Institute of Information Technology
Bachelor from IT
APS
Intermediate from Science
St. John's Marhauli
High School from Science
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