Manjot Ladhar

San Jose,CA

Summary

Motivated Business Analyst with over 2 years of experience in training coordination and LMS systems, specializing in Salesforce implementation and user training. Proven ability to manage business processes, develop training materials, and drive user adoption. Skilled in project management, data analysis, and utilizing various technical tools. Committed to enhancing operational efficiency and ensuring compliance with training standards. Seeking to leverage my expertise in training and business analysis as a National Training Administrator.

Overview

years of professional experience

Certification

Work History

BUSINESS ANALYST

Zennify Inc.

07.2021 - 10.2023

Led the development and execution of UAT/QA test scripts, ensuring comprehensive coverage of all Salesforce implementation functionalities, resulting in a 20% increase in testing efficiency
Conducted extensive training sessions for SMEs, C-Suite Executives, and various Business Units, enhancing user adoption rates by 25% through tailored instructional materials and interactive workshops
Created and maintained detailed training playbooks and instructional videos, supporting the ongoing education and onboarding of new users, significantly reducing onboarding time by 30%
Managed 'train-the-trainer' programs, equipping internal trainers with the necessary skills to deliver effective training, which led to consistent and high-quality training delivery across the organization
Supported the development and maintenance of the organization’s training schedule, coordinating with cross-functional teams to ensure all training commitments were met, which enhanced the overall training program efficiency by 20%
Maintained accurate training records and compliance documentation, ensuring alignment with quality and functional management teams, thus maintaining a 100% compliance rate with training standards.

ACCOUNTANT

Senju Metal Industry Corp. LTD.

07.2019 - 07.2020

Provided recommendations for optimizing accounting systems and procedures
Conducted meticulous reviews of accounts payable invoices, ensuring 100% accuracy prior to processing
Utilized advanced Excel skills, including pivot tables and vlookups, to analyze financial statements and prepare reports for management review, improving data accuracy by 15%.

Education

BACHELOR OF ARTS (B.A.) IN ECONOMICS -

University of California-Merced

Merced, CA

05.2018

Skills

Project Management: Jira, Confluence, Agile, Waterfall, Change Management, Stakeholder Engagement, Full SDLC
Salesforce: Sales Cloud, Experience Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, Apex
Training/Development: Training Playbooks, Instructional Videos, Train-the-Trainer Program

Data Management/Visualization: Tableau, CRMA, SQL, Microsoft Excel
Technical Proficiency: MS Office (Outlook, Word, Excel, Visio, Powerpoint), SAP, ServiceMax, SharePoint, Adobe Acrobat, Smarsheet
Presentation: Google Slides, Microsoft Powerpoint, Meeting Facilitation, Public Speaking

Accomplishments

Coordinated cross-functional teams and provided business analysis for over 10 projects totaling $2 million in revenue for our company, that composed of about 25% of our total yearly revenue
Designed a workflow solution for my clients, resulting in a 30% increase in operational efficiency and a 25% reduction in process errors.
Developed an organizational change management strategy for over 1000 employees across 5 clients as a Lead Analyst.