- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Gardening
- Hiking
- Kayaking
Mannan Thomas
Shidler
Summary
Experienced with utility billing systems and customer account management. Utilizes strong data entry skills and attention to detail to ensure accuracy. Track record of effective communication and problem-solving for timely issue resolution.
Professional with experience in utility billing and account management. Adept at managing billing processes, resolving discrepancies, and ensuring accurate financial records. Strong focus on team collaboration and consistently achieving results. Reliable, flexible, and skilled in customer service, data entry, and software applications relevant to utility billing.
Overview
18
18
years of professional experience
Work History
Utility Clerk
SHIDLER CITY HALL
Shidler, OK
08.2023 - Current
- Responsible for the efficient and timely processing of utility bills, late notices, deposits and set-up of new accounts and collection of delinquent accounts. Provide customer service to all the residents. Answer phones, all clerical duties, including payroll, billing, accounts payable, working with contractors and grant writers for projects to help community. Assist annual audits and prepare tax documents.
- Maintain city council meetings, agendas, minutes, and provide all records for city, working with the Osage County Clerk, Sheriff, County Commissioners, and attorneys.
Branch Manager
BANK OF PAWHUSKA / ELEVATE BANK
Pawhuska, OK
02.2020 - 08.2023
- All banking needs for customers. Teller, opening accounts including Certificates of Deposits, Commercial Accounts, accounts Payable for the bank, Savings and Online needs. Maintained phones and provided service to all customers in bank. Fraud calls for debit cards. Managed two employees
- Tiffany Ballinger- 918-914-1035
PSE- Sales and Service
UNITED STATES POSTAL SERVICE
Shidler, OK
11.2018 - 02.2020
- Mail delivery, all customer sales and service, cashier, bookkeeper, mail distribution, manager of office
- Contact: Shella Dilbeck- 918-260-7383
Customer Service Rep/ Lending Assistant
ARMSTRONG BANK
Pawnee, OK
03.2015 - 11.2018
- My experience in banking includes meeting all the aspects of customer needs, lending, and opening accounts by working closely with Bank Managers with little supervision. Loan processing and opening accounts were my specialty.
- Contact: Chance Tatum—405-509-0501
Legal Assistant
DISTRICT ATTORNEY COUNCIL
Pawnee, OK
01.2008 - 01.2015
- Supervisor: Mike Fisher District Attorney
- All office duties, phones, customers, inmates, victims, filing, working closely
- With Judges and Lawyers, court clerks and officials for County
- Contact Jeff Jones – 918-504-3294
Education
Business Administration
Connors State College
Warner, OK05-1985
Skills
- Organizational proficiency
- Cash handling expertise
- Stocking and replenishment
- Merchandising strategies
- Interpersonal relations
- Basic math
- Maintenance coordination
- Relationship building
- Customer satisfaction
- Cash handling
- Cash management
- Filing systems
- Database entry
- Quality control
- Quality management
- File and database management
- Administrative support
- Schedule and calendar management
- Document management
- Mail handling
- Prioritization
- Telephone etiquette
- File maintenance
- Mail sorting
- Processing mail
Accomplishments
Volunteer basketball coach for many years
CPR trained and CNA certified nurse
Interests
Timeline
Utility Clerk
SHIDLER CITY HALL
08.2023 - Current
Branch Manager
BANK OF PAWHUSKA / ELEVATE BANK
02.2020 - 08.2023
PSE- Sales and Service
UNITED STATES POSTAL SERVICE
11.2018 - 02.2020
Customer Service Rep/ Lending Assistant
ARMSTRONG BANK
03.2015 - 11.2018
Legal Assistant
DISTRICT ATTORNEY COUNCIL
01.2008 - 01.2015
Business Administration
Connors State College
Additional Information
- I am proficient at typing and bookkeeping. I am confident I can learn any new programs that I am introduced to with little supervision and a positive attitude. I have also worked in deposits and balancing, along with banking and office assistant I have taken First Aide and have taken Nurses Aide course at Stillwater Pioneer Tech where I received certification.
- I grew up in the Kaw Lake area and helped my parents maintain a successful business while in school and graduated from Shidler High School in 1984, attending Conner’s State College in Warner Ok while playing college basketball.
- I have volunteered many hours of coaching and teaching in the past with young children and teenagers.
- In 2016 my husband and I moved to Shidler Oklahoma to ranch, and we have a small cattle/calf operation.
- Together we have 6 children, and 10 grandchildren. We enjoy the outdoors, fishing, hunting and traveling.