Mannat Toor
Madison,WI
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Bells Store
08.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Server
Mars Resort
01.2019 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Helped customers with dietary restrictions, allergies, and intolerances to obtain safe under my watch.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Science - Occupational Therapy
University of Wisconsin, Madison
Madison, WI05-2026
High School Diploma -
Williams Bay High School
Williams Bay, WI05-2022
Skills
- Strong work ethic
- Adaptability and flexibility
- Reliable and responsible
- Multitasking
- High energy and stamina
- Team leadership
- Goal oriented
- Verbal and written communication
- Work Planning and Prioritization
Accomplishments
-Student scholar for the Walworth County Rotary Club in 2022
-Exceptional leadership award in 2022 and mentor in 2023
-Honors scholar in 2023-2024
Languages
punjabi
Native or Bilingual
Hindi
Professional Working
English
Native or Bilingual
Timeline
Manager on Duty
Bells Store
08.2022 - Current
Server
Mars Resort
01.2019 - 09.2024
Bachelor of Science - Occupational Therapy
University of Wisconsin, Madison
High School Diploma -
Williams Bay High School
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