Adina Nicolau
Alexandria,VA
Summary
Dynamic professional with a proven track record in customer service and staff management, notably at RT’s Restaurant. Excelled in strategic planning and inventory control, enhancing operational efficiency and customer satisfaction. Skilled in MS Office and team leadership, achieving a significant increase in repeat business through exceptional relationship management and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Manager on Duty
RT’s Restaurant
11.2024 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Server
Le Pain Quotidian
Washigton DC
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Head Waiter
Taverna Cretekou
Alexandria VA
06.2017 - 11.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Stayed up-to-date on menu changes to help customers make food choices.
Real Estate Agent
Galaxy Imob
01.2017 - 06.2017
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Shift Manager Gas Station
Rompetrol
Drobeta Turnu Severin, Romania
11.2015 - 06.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Education
Computer Science For Business Management -
Romanian American University
Bucharest, Romania07.2019
Skills
- Exceptional costumer service
- Sales and marketing
- Scheduling proficiency
- Staff management
- Inventory oversight
- Complex Problem-solving
- Operations management
- Attention to detail
- Verbal and written communication
- Computer skills
- Professional and courteous
- Team leadership
- MS office
- Strong work ethic
- Cash handling
Languages
Romanian
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager on Duty
RT’s Restaurant
11.2024 - Current
Server
Le Pain Quotidian
03.2024 - Current
Head Waiter
Taverna Cretekou
06.2017 - 11.2023
Real Estate Agent
Galaxy Imob
01.2017 - 06.2017
Shift Manager Gas Station
Rompetrol
11.2015 - 06.2016
Computer Science For Business Management -
Romanian American University