Manny Guzman
Coral Springs,FL
Summary
Dynamic leader with a proven track record at Chipolte, enhancing customer experiences through effective team management and exceptional communication. Expert in leveraging financial acumen and coaching skills to foster staff development and service excellence. Achieved significant improvements in service delivery by analyzing customer feedback and implementing strategic changes.
Overview
3
3
years of professional experience
Work History
Service Leader
Chipolte
11.2022 - 08.2024
- Coordinated cross-functional teams to streamline processes for better customer experience.
- Conducted performance reviews to identify opportunities for staff development and service improvement.
- Analyzed customer feedback to guide adjustments in service offerings.
- Monitored service metrics to identify trends and implement necessary changes.
Makeup Stylist
Brenda Makeup Studios
09.2022 - 05.2024
- Applied makeup in accordance with clothing style.
- Stayed current with the latest trends in cosmetics by attending industry conferences, trade shows, and training sessions to provide cutting-edge services for clients.
- Promoted brand awareness through engaging social media content showcasing completed makeup looks and behind-the-scenes processes.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Developed customized makeup plans for weddings and special events, ensuring consistent results under varied environmental conditions.
- Assisted clients in selecting the appropriate cosmetics products for their specific skin types and preferences, resulting in increased satisfaction and return business.
Food Runner
Mamajuana Atlanta
12.2021 - 06.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma -
Antonio Guzman
Dominican Republic06-2017
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Service Leader
Chipolte
11.2022 - 08.2024
Makeup Stylist
Brenda Makeup Studios
09.2022 - 05.2024
Food Runner
Mamajuana Atlanta
12.2021 - 06.2022
High School Diploma -
Antonio Guzman
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