Manny Mercier
Bend,OR
Summary
Highly driven Manager/Bartender successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented General Manager with 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
14
14
years of professional experience
Work History
FOH Manager
Whiskey River
Sunriver, Oregon
06.2023 - Current
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
FOH Manager
The Wallow Bar & Grill
Sunriver , OR
09.2021 - 07.2023
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Interviewed, hired and trained new employees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
General Manager
Cross-Eyed Cricket watering hole
Bend, OR
09.2020 - 09.2021
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Trained, managed and motivated employees to promote professional skill development.
- Coached and developed internal candidates for promotion to general management.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Trained over 15 employees on business principles, best practices, protocol and system usage.
- Hired, coached and mentored team of 15 FOH staff
Bar Manager
10 Barrel Brewing Co.
Bend, OR
06.2010 - 09.2020
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
- Prepared over 20 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 250 patrons per shift.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- Maximized employee morale and corrected performance issues in accordance with established standards.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Monitored patrons to keep alcohol consumption at designated levels.
- Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
- Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Poured wine, beer and cocktails for patrons.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Monitored cash intake to eliminate discrepancies.
- Managed customer service by training staff, overseeing operations and resolving issues quickly.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
Education
General
Willamina High School
Willamina, OR06.1998
Skills
- Policy/program development
- Performance improvements
- Supervision and training
- Leadership and team building
- Training and coaching
- Vendor relationships
- Schedule management
- Staff development
- Client relations
- Calm under pressure
- Customer experiences
- Proficient in google docs, sheets & exel
- Staff supervision
- Team building and motivation
- Product costing
- Troubleshooting expertise
- Top talent recruiting, hiring and retention
- Recruiting and hiring
- Customer retention
- Staff training
- Employee scheduling
References
Jon Weber - (541) 280-2114
Todd McViney - (970) 376-2209
Chris Leno - (503) 474-8383
Timeline
FOH Manager
Whiskey River
06.2023 - Current
FOH Manager
The Wallow Bar & Grill
09.2021 - 07.2023
General Manager
Cross-Eyed Cricket watering hole
09.2020 - 09.2021
Bar Manager
10 Barrel Brewing Co.
06.2010 - 09.2020
General
Willamina High School
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