Manny Obe
Austin
Summary
Dynamic and adaptable professional known for strong communication and customer service skills. Proven track record in resolving complaints and ensuring guest satisfaction, ready to leverage expertise to enhance visitor experiences.
Overview
17
17
years of professional experience
Work History
Doorman
Little Woodrow's/Dogwood
Austin, TX
11.2025 - Current
- Delivered friendly, professional assistance to employees, visitors, and customers, enhancing their experience.
- Resolved customer complaints promptly and efficiently according to established policies and procedures.
- Trained new employees on various aspects of doorman duties such as greeting customers, monitoring access control systems,deescalating procedures.
- Verified identification of guests before allowing them entry.
- Monitored guest flow, managing entry and exit to maintain safety and order.
- Conducted routine inspections of premises, ensuring cleanliness and adherence to safety standards.
Lead Doorman
77 Degrees
Austin, TX
04.2025 - Current
- Welcomed guests and ensured a positive first impression at the entrance.
- Provided information about local attractions and services to guests.
- Enforced building policies to promote a safe environment for all visitors.
- Displayed positive attitude and delivered exceptional customer service to enhance guest experience.
- Trained new employees on doorman duties, ensuring consistent service quality and adherence to building policies.
- Conducted daily tours, sharing insights on nearby attractions to enrich guests' stay.
Front Desk Team Member
Planet Fitness Gym
Austin, TX
11.2024 - 12.2025
- Executed the PF sales model with each guest and passionately related how Planet Fitness's products/services will satisfy their fitness needs.
- Effectively and professionally enrolled guests using Company sales techniques and protocol.
- Toured potential members through the club and described the facility, equipment, services and amenities that directly tied back to their individual fitness needs and goals.
- Generated leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
- Executed daily planner to track and plan for successful lead management and selling activities.
- Consistently achieved or exceeded personal productivity goals.
Fitness Coach - Student Aid
University of Houston Recreational Center
Houston, TX
08.2009 - 08.2011
- Conducted fitness service appointments with both new and existing members.
- Aided in the design of personalized fitness game plans to help members achieve their fitness goals.
- Processed new member intake questionnaire to best understand fitness goals, perceived constraints, and other pertinent information to ensure their success on their fitness journey.
- Experienced in designing and implementing fitness programming based on varying individual needs
Education
Bachelor of Science - Logistics And Supply Chain Management
University of Houston
Houston, TX12-2025
Skills
- NASM certified Mixed Martial Arts Conditioning Specialist
- ISSA Strength & Conditioning Certification - In progress
- Collegiate Travel Team Lacrosse member
- Effective communication
- Personal training
- Complaint resolution
- Facility awareness
- Guest relations
Timeline
Doorman
Little Woodrow's/Dogwood
11.2025 - Current
Lead Doorman
77 Degrees
04.2025 - Current
Front Desk Team Member
Planet Fitness Gym
11.2024 - 12.2025
Fitness Coach - Student Aid
University of Houston Recreational Center
08.2009 - 08.2011
Bachelor of Science - Logistics And Supply Chain Management
University of Houston