Manny Robayo
West Palm Beach,FL
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, adept at implementing security protocols and enhancing operational efficiency. Proven skills in compliance reporting and decision-making, driving improvements in service delivery and customer satisfaction. Recognized for training teams and optimizing processes to achieve organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Allied Universal Security Services
West Palm Beach, FL
05.2025 - Current
- Assisted in the implementation of security protocols and emergency response procedures
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Collaborated with team members to enhance overall operational efficiency and safety measures (HeliAUS, LISA)
- Performed hourly patrols of building areas, parking lots and facility grounds.
Operations Manager
Arrow Security
Smith Town, NY
09.2021 - 08.2025
- Implemented process improvements to streamline inventory management tasks.
- Assisted in developing training materials for new staff on operational procedures (Proprietary software)
- Monitored performance metrics to identify areas for enhancement and growth (WinTeam, Valiant, Microsoft Office)
- Streamlined branch operations to enhance service delivery and improve customer satisfaction.
Key Account Manager
Sunstates Security
Newark, NJ
01.2021 - 07.2021
- Collaborated with cross-functional teams to ensure alignment on client deliverables and expectations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Dispatcher/Security Field Supervisor
United American Security LLC.
New York, NY
12.2018 - 12.2020
- Coordinated dispatch operations center, optimizing route efficiency and reducing confusion or delays.
- Managed communication between security officers and client, ensuring timely updates on services provided.
- Oversaw onboarding of personnel, balancing schedules to meet operational demands effectively (Onboarding using ICIMS)
- Trained new team members on post orders and protocols for seamless integration.
Fire Support Specialist
United States Army
Fort Carson, CO
09.2006 - 01.2009
- Coordinated fire support operations to enhance battlefield effectiveness and mission success.
- Analyzed target data to determine optimal engagement strategies for artillery units.
- Developed fire support plans aligning with overall operational goals and unit objectives.
- Trained junior personnel on fire support procedures, enhancing team readiness and capability.
Education
High School Diploma -
Flushing High School
Queens, NY06-2002
Skills
- New age technology (Mobile solutions as well as cloud computing)
- Report writing (HeliAUS application)
- Compliance reporting (ICIMS)
- Data entry (WinTeam)
- Decision-making
- Problem-solving
Accomplishments
- Army Commendation Medal, Meritorious Unit Commendation, National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon
- Received the “Employee of the Month Award” for exemplary performance and recognition for handling the largest account in the company (Arrow Security)
- Achieved maximum efficiency by introducing WinTeam & ADP/Paycom for scheduling and pay roll tasks (United American Security, LLC)
- Supervised team of 17 staff members (Dispatchers) at the SOC
Certification
- Valid Drivers License (Florida)
- Florida Class D & G certifications
Languages
Spanish
Native or Bilingual
Timeline
Armed Security Officer
Allied Universal Security Services
05.2025 - Current
Operations Manager
Arrow Security
09.2021 - 08.2025
Key Account Manager
Sunstates Security
01.2021 - 07.2021
Dispatcher/Security Field Supervisor
United American Security LLC.
12.2018 - 12.2020
Fire Support Specialist
United States Army
09.2006 - 01.2009
High School Diploma -
Flushing High School