Manoel Araujo Mendes
Las Vegas,NV
Summary
Experienced hospitality professional with a strong focus on butler service, restaurant management, and fine dining operations. Demonstrated expertise in providing personalized guest service, exhibiting leadership qualities, and consistently delivering exceptional experiences with meticulous attention to detail. Recognized for anticipating client needs, thriving in high-pressure environments, and maintaining the highest standards of luxury and quality.
Overview
7
7
years of professional experience
Work History
Butler
Fontainebleau
01.2024 - Current
- Guest Arrival and Departure: Greet VIPs personally, assist with luggage, expedite check-in/check-out, and escort them to their suites.
- Room Preparation: Ensure the suite is perfectly set up before the guest arrives — this includes arranging amenities like drinks, snacks, flowers, special pillows, or anything the guest has requested.
- Personal Services: Unpack and pack luggage, press or steam clothing, run errands, or arrange for in-room dining and spa services.
- Customized Requests: Arrange entertainment, restaurant reservations, limousine services, spa appointments, shopping assistance, or even special gifts.
- Casino-related Help: Set up private gaming sessions, assist with casino credit or chip transactions, or communicate with hosts and floor staff to ensure the guest’s gaming preferences are met.
- Concierge Services: Provide insider access to events, shows, private parties, and other luxury experiences both inside and outside the casino.
- Problem Resolution: Quickly address any issues, complaints, or last-minute needs, often before the guest even has to ask.
Sky Suites & Villas Housekeeping Manager
MGM Resorts (Bellagio GRA-Aria Manager)
09.2022 - 01.2024
- Managed a large number of room attendants, horseperson, utility, runners, and other staff.
- Worked with the front desk to respond promptly to all guest request
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Conducted regular room inspections to verify compliance with a 5-star Forbes standard.
Restaurant Manager
Brazilian Grill
09.2021 - 09.2022
- Led and directed team members on effective methods, operations, and procedures.
- Verified financial summaries to uphold record integrity.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Executed health, safety, and sanitation evaluations to detect violations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Provided comprehensive training to staff in food preparation and customer interaction roles to enhance team efficiency.
- I created and deployed successful strategies to boost restaurant performance, streamline food prep processes, and reduce waste.
Cabana Host
Resorts World
07.2021 - 09.2021
- Delivered information and details of interest about the facility to visitors.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, and enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events, and landmarks.
- Booked Reservations for every amenity in the pool area
- Was one of the designated VIP hosts taking care of high-end customers' needs
Courtesy Clerk
Smith's Food and Drug
02.2018 - 12.2018
- Guest Arrival and Departure: Greet VIPs personally, assist with luggage, expedite check-in/check-out, and escort them to their suites.
- Room Preparation: Ensure the suite is perfectly set up before the guest arrives — this includes arranging amenities like drinks, snacks, flowers, special pillows, or anything the guest has requested.
- Personal Services: Unpack and pack luggage, press or steam clothing, run errands, or arrange for in-room dining and spa services.
- Customized Requests: Arrange entertainment, restaurant reservations, limousine services, spa appointments, shopping assistance, or even special gifts.
- Casino-related Help: Set up private gaming sessions, assist with casino credit or chip transactions, or communicate with hosts and floor staff to ensure the guest’s gaming preferences are met.
- Concierge Services: Provide insider access to events, shows, private parties, and other luxury experiences both inside and outside the casino.
- Problem Resolution: Quickly address any issues, complaints, or last-minute needs, often before the guest even has to ask.
Education
Associate of Science - Criminal Justice
CSN
Las Vegas, NV04.2025
High school diploma -
Bonanza High School
Las Vegas, NV2019
Skills
- Staff Management
- Service Mindset
- Organization & Delegation
- Business planning
- Good Telephone Etiquette
- Attention to Detail
- Business administration
- Technology software experience
- Network Management
- Hospitality Experience
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Italian
Limited Working
Timeline
Butler
Fontainebleau
01.2024 - Current
Sky Suites & Villas Housekeeping Manager
MGM Resorts (Bellagio GRA-Aria Manager)
09.2022 - 01.2024
Restaurant Manager
Brazilian Grill
09.2021 - 09.2022
Cabana Host
Resorts World
07.2021 - 09.2021
Courtesy Clerk
Smith's Food and Drug
02.2018 - 12.2018
Associate of Science - Criminal Justice
CSN
High school diploma -
Bonanza High School
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