Manoela Monteiro
Deerfield Beach,FL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
10
10
years of professional experience
Work History
Senior Dispatcher
Waste Management - Pompano Beach, FL
01.2017 - 04.2022
- Streamlined dispatch processes by implementing efficient routing and communication strategies.
- Reduced response times for emergency calls with improved dispatch procedures and coordination.
- Managed a team of dispatchers, ensuring timely and accurate communication between drivers and customers.
- Monitored fleet performance, identifying opportunities for route optimization and cost reduction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls an average of 100-120 ( from route managers/ drivers/ sales department and responded to internal emails in a timely manner (15-30 min. goal)
- Tracked and monitored vehicle performance and maintenance.
Secretary to the General Manager
New Foam Design, Inc
10.2012 - 12.2016
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Increased accuracy in expense tracking by meticulously managing receipts and preparing monthly financial reports for review.
- Proactively anticipated the General Manager''s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Stratford Carrer Institute
Saint Albans, VT11.2007
Skills
- Route Planning
- Customer Service
- Multitasking Abilities
- Maintaining Call Metrics
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Senior Dispatcher
Waste Management - Pompano Beach, FL
01.2017 - 04.2022
Secretary to the General Manager
New Foam Design, Inc
10.2012 - 12.2016
High School Diploma -
Stratford Carrer Institute
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