Manoj Kudakkachira Mathai
Doha
Summary
Seasoned airline professional with 19 years of experience driving operational excellence, cost leadership, and strategic growth in the dynamic airline industry. Extensive leadership journey includes ground operations, aircraft turnaround activities and regulatory compliance. Recognized for building high-performance teams, cultivating strong relationships, and spearheading critical projects to enhance efficiency and elevate the customer experience. Expertise in airport operations management, supplier management, and supervising irregular operations during incidents and airport contingencies while maintaining the highest standards of safety and service Passionate about contributing to growth and success in the airline industry, seeking opportunities to connect with like-minded professionals and industry leaders to advance operational standards and deliver unparalleled customer service.
Overview
21
21
years of professional experience
Work History
Baggage Officer
Qatar Aviation Services (Qatar Airways Group)
10.2023 - Current
- Monitor and control all activities related to Airside Baggage Operations - QAS to ensure consistent delivery standards and maintain the highest level of ontime performance.
- Strategized, monitored, and controlled Airside Baggage Operations to uphold consistent delivery standards and ensure optimal on-time performance.
- Oversaw a team to guarantee strict adherence to safety regulations and maintained discipline in alignment with company policies.
- Played a pivotal role in maintaining the highest level of service quality.
- Manage the safe on-time performance of all Customer Airline flights and plan resources and equipment for the next 24 hours to ensure an effective and safe operation.
- Recommends and suggests any modification / enhancements to the processes, facilities and systems. Relating to baggage handling and hold baggage screening operations and accordingly evaluate/review efficiency.
- Minimize operational discrepancies during the shift through proper planning, organizing, and monitoring of resources, manpower, and activities related to Baggage Handling.
- Support accident and security incidents investigation related to the area of responsibility to ensure accurate and transparent information is provided.
- Ensure that manuals, process descriptions and procedures, and Business Continuity Plan are up to date and are in line with international and national regulations and policies.
- Highlight any discrepancies or non-compliances with SOPs or service lapses, along with corrective actions and recommendations for preventive measures.
- Perform safety and security spot checks on QAS resources, including manpower, equipment, and facilities, as well as other facilities utilized by QAS for daily operations.
- Update and discuss all operational issues related to baggage with the Shift Manager on duty to ensure a smooth and effective operation.
Ramp Officer
Qatar Aviation Services (Qatar Airways Group)
11.2021 - 10.2023
- Supervised and coordinated all ramp activities including aircraft handling, baggage, cargo loading/unloading, and the safe positioning of aircraft.
- Ensured that all ramp operations are carried out according to Qatar Airways standards, ensured compliance with safety and security regulations.
- Oversaw aircraft pushback operations, towing, and aircraft parking.
- Ensured that the aircraft is prepared for on-time departure, monitored loading/unloading schedules.
- Enforced safety procedures on the ramp, ensured compliance with Occupational Health & Safety standards.
- Conducted regular safety audits, and ensured the proper use of equipment such as tugs, belt loaders, and ground power units.
- Acted as a point of contact for any emergencies or incidents on the ramp.
- Ensured that all ground crew members follow the safety instructions and wear necessary safety equipment.
- Communicated effectively with ground handling teams, pilots, flight crew, and ground control to ensure smooth operations.
- Ensured that all communication related to aircraft turnaround is accurate and timely.
- Collaborated with other departments such as cargo, catering, and customer service to ensure smooth airport operations.
- Monitored the handling of passengers' luggage, cargo, and aircraft handling to ensure compliance with Qatar Airways' quality standards.
- Reported and escalated any delays, issues, or incidents to the Ramp Supervisor or Operations Manager.
- Performed regular inspections on ground handling equipment and ensure they are in good working condition.
- Provided guidance and supervision to ground handling staff, ensuring they follow the proper procedures and performed their duties efficiently.
- Assisted with training new ramp staff on operational procedures, safety protocols, and Qatar Airways' operational standards.
- Completed all necessary reports related to ramp activities, delays, and safety incidents.
- Maintained accurate records of aircraft handling and logistics to ensure operational efficiency.
- Ensured all paperwork is correctly filed and updated for flight turnarounds, ramp activities, and safety checks.
Turnaround coordinator (Aircraft Dispatcher)
Qatar Aviation Services (Qatar Airways Group)
07.2011 - 10.2021
- Oversaw and managed the complete aircraft turnaround process, ensuring that the aircraft is ready for departure within the allocated time frame.
- Coordinated various teams such as ramp services, catering, fuel, cleaning, and baggage handling to ensure efficient and seamless aircraft turnaround.
- Ensured that baggage, cargo, and mail are properly loaded/unloaded according to the specifications, weight, and safety regulations.
- Coordinated and monitored necessary services such as fuel, water, catering, and lavatory services.
- Ensured compliance with all safety procedures and protocols during the turnaround process, including those related to ramp operations, fueling, loading, and unloading.
- Ensured all ground handling activities comply with aviation regulations, Qatar Airways standards, and airport procedures.
- Monitored operations for adherence to safety and operational standards.
- Assisted with risk assessments and implement corrective actions when necessary.
- Prepared and maintained accurate records related to turnaround times, delays, aircraft servicing, and any incidents that may occur during the turnaround.
- Submitted detailed reports on turnaround performance and operational issues to management for continuous improvement.
- Monitored the progress of the turnaround and address any issues that may cause delays, including technical issues, staffing shortages, or equipment malfunctions.
- Quickly and effectively responded to any emergencies, incidents, or irregularities that occur during the turnaround process, escalating to appropriate authorities when necessary.
- Assisted in maintaining the high-quality standards of Qatar Airways by ensuring all turnaround operations meet the airline's customer service expectations.
Guest Service Supervisor
Kingfisher Airlines Ltd.
03.2007 - 06.2011
- Promoted as a Red Cap since 1st August 2007.
Holding Load and Trim license for A321, A320, A319, ATR 72-500 Aircrafts, since May 2007 - Holding Load and Trim license for A340, A330, Aircrafts, since May 2008
- King fisher Airlines’ First International Load and Trim Officer.
- Red Cap Functions (R.A.M.P).
- Load and Trim.
- ULD Stock Maintains.
- Ticketing.
- Check-In Counter.
- Boarding Control.
- Baggage Make up Area.
- Arrivals Unit Handling.
- Mishandled Baggage Unit.
- On job training to the staff for R.A.M.P handling
- Special handling of accepted dangerous goods and valuables
Customer Service Trainee
Indian Airlines Ltd.
07.2006 - 03.2007
Warehouse Assistant
Mysore Sales International Limited (MSIL), Jet Airport Services
03.2006 - 06.2006
Patient Care Coordinator and Counsellor
Snehadaan - Camillian Care and Support Center for PLWHA
04.2004 - 03.2005
Education
Bachelor of Arts - Sociology, Philosophy and Communicative English
SFS College
03.2004
Skills
- Effective strategic planning
- Aviation safety management expertise
- Airport operations management
- Oversight of ramp operations
- Regulatory compliance expertise
- Data reporting and visualization
- Aviation operations oversight
- Crisis Management and Emergency Response
- Performance metrics analysis
- Ramp and Baggage handling expertise
- Load and Trim (Aircraft Weight Balancing)
- Budget management
- Customer service leadership
- Flight planning expertise
- Turnaround operations management
- Effective communication with stakeholders
- Aviation safety assessment
- Data analysis proficiency
- Employee training
- Conducting airport emergency drills
Accomplishments
- Bronze Award for 10 years of dedicated service, Qatar Airways
- Excellence Award for exceptional performance of the month (06/2024) (10/2021) (05/2017) (05/2018), Qatar Airways
- Certificate of appreciation for exceptional work performed IR682 DOH-SYZ (01/2023)
- BARBARA/Go-Safe Ground Safety Excellence Award (2016), Air France & KLM
- Certificate of appreciation for outstanding accomplishments & contributions supporting employees as part of QAS Covid Command Center
- Successful implementation of Just QAS Just Fun Event (06/2022)
Languages
English
Hindi
Malayalam
Kannada
Tamil
Arabic
Areas Of Excellence
- Strategic planning
- Aviation Safety Management Systems (SMS)
- Ground Operations Management
- Ramp Operations Oversight
- Safety and regulatory compliance
- Reporting & dashboard
- Flight Operations Management
- Crisis Management and Emergency Response
- Performance metrics & KPI's
- Budgeting and Cost Control
- Customer service management
- Flight Coordination and Planning
- Aircraft Dispatch and Turnaround Coordination
- Stakeholder Communication and Coordination
- Aviation Risk Management
- Operational Research & Data Analysis
- Training & Development
- Airport Emergency Planning and Drills
- Load and Trim
- Ramp and Baggage Excellence
Significant Milestones
- QAS Excellence Award in May 2017, May 2018, and October 2021
- BARBARA/GO-Safe GROUND SAFETY EXCELLENCE AWARD for 2016
- Part of a massive transition from Doha International Airport to Hamad International Airport as an aircraft dispatcher.
- Received two appreciations from KLM for professionalism, vigilance, and proactive approach during the handling of KLM flight.
- Member of Special Assistance Team Qatar Airways since 10/18/16
- Care Team Member of KLM, Air France, and Delta Air Lines since 09/19/16
- Special Appreciation for outstanding accomplishment and contribution as part of QAS COVID Command Center
- Significant role in FIFA World Cup 2022 Airport Operations
- Holding Load and Trim license for A321, A320, A319, ATR 72-500 Aircrafts since May 2007
- Holding Load and Trim license for A340, A330 Aircrafts since May 2008
- Kingfisher Airlines' First International Load and Trim Officer
Driving Licenses
- Qatar Driving License
- Indian Driving License
Hobbies and Interests
- Photography
- Cooking
Training
- Dangerous Goods Regulation Cat10
- Safety and Security, Emergency First Aid by QISC
- Ramp Handling for Qatar Aviation Services
- Boeing 787 Ground Operations for Qatar Airways
- Load and Trim, AVSEC by BCAS
- International RAMP Functions
- Basic Airport Handling
- Guest Service Excellence
- Dangerous Goods
- Voice and Accent
- DGR
- FFP
- Process Training and DCS (Check-In)
Personal Information
- Passport Number: C6800121
- Passport Date Of Issue: 16/02/25
- Passport Expiry Date: 15/02/35
- Date of Birth: 02/20/80
- Nationality: Indian
Timeline
Baggage Officer
Qatar Aviation Services (Qatar Airways Group)
10.2023 - Current
Ramp Officer
Qatar Aviation Services (Qatar Airways Group)
11.2021 - 10.2023
Turnaround coordinator (Aircraft Dispatcher)
Qatar Aviation Services (Qatar Airways Group)
07.2011 - 10.2021
Guest Service Supervisor
Kingfisher Airlines Ltd.
03.2007 - 06.2011
Customer Service Trainee
Indian Airlines Ltd.
07.2006 - 03.2007
Warehouse Assistant
Mysore Sales International Limited (MSIL), Jet Airport Services
03.2006 - 06.2006
Patient Care Coordinator and Counsellor
Snehadaan - Camillian Care and Support Center for PLWHA
04.2004 - 03.2005
Bachelor of Arts - Sociology, Philosophy and Communicative English
SFS College
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