Manoj Madhusoodanan Nair
Madhumandiram, Kurattikkadu, Mannar P.O Alappuzha Dist
Summary
- Versatile Branch Manager with 5 years of experience in enhancing operational efficiency and excellence in branch management. Proficient in leading teams to cultivate collaboration and elevate customer satisfaction, while adeptly implementing cost-control measures to maximize profitability.
- Results-driven Sales and Service Engineer with 10 years of experience, known for high productivity and efficient task completion. Skilled in client relationship management, technical troubleshooting, and product demonstration. Excel in communication, problem-solving, and adaptability, ensuring seamless service delivery and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Hisham Hussain Al Essa & Sons Equipment Co
Doha
10.2019 - 05.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Resolved escalated customer complaints in a timely manner.
- Assisted other branches when needed during peak periods or special projects.
- Established strong working relationships with external partners such as vendors and suppliers.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Established relationships with key clients, while maintaining existing customer base.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Sales & Service Engineer
Hisham Hussain Al Essa & Sons Equipment Co
Doha
01.2009 - 09.2019
- Conducted training sessions with customers on the use of products and services.
- Developed cost estimates for new projects based on customer requirements.
- Provided technical support to customers and identified solutions to customer inquiries.
- Maintained records of all service activities including parts inventory levels.
- Provided guidance and direction to junior members of the team as needed.
- Resolved complex issues related to product performance or compatibility problems.
- Performed system troubleshooting, repairs, and maintenance on a variety of equipment models.
- Provided price quotes and negotiated contracts to align with customer budgets and company profit margins.
- Led product training sessions for clients to ensure successful implementation and usage.
- Developed and maintained strong relationships with key clients, leading to increased sales and client retention.
- Trained sales teams on product features, benefits, and competitive advantages to enhance sales effectiveness.
- Conducted site visits to assess customer needs and recommend appropriate solutions.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Provided training and product support for other members of sales team.
Education
Diploma - Personal Training
K11 School of Fitness Science
Pune/ Kochi03-2024
Diploma in Fire & Safety Engineering - Fire & Safety
National Institute of Fire Engineering [NIFE]
Kochi06-2008
Bachelor of Engineering - Course Completed BE Computer Science Engineering
Amrita Institute of Technology & Science
Coimbatore, TN03-2006
Higher Secondary School Leaving Certificate[ Plus Two Certificate] - Science Group
Nair Samajam Higher Secondary School
Mannar, Alappuzha Dist, Kerala03-2002
Secondary School Leaving Certificate [SSLC] -
Sree Bhuvaneswari English Medium High School
Mannar, Alappuzha Dist, Kerala03-2000
Skills
- Branch Operations Management
- Sales Development & Management
- Product Training & Technical Support
- Stock Inventory Management
- Price Structuring & Bid Preparation
- Excellent Communication Skills
- Sales Planning & Strategy
- Equipment Assembly, Installation, Maintenance & Repair
- Technical Reporting & Troubleshooting
Affiliations
- Working out in GYM
- Playing Cricket
- Fishing
- Driving
- Swimming
Languages
English
Full Professional
TAMIL
Limited
Malayalam
Native/ Bilingual
Hindi
Limited
Certification
- REPS & NSQF Level 4 Personal Fitness Trainer(2025)
- Qualified Trauma Response Certified by Australian Life Saving Academy,NSW (2025)
- Authorized Trained Service Professional - Controls SPA, Italy (2012, 2018)
- Authorized Trained Service Professional - IPC Global, Australia (2016)
Timeline
Branch Manager
Hisham Hussain Al Essa & Sons Equipment Co
10.2019 - 05.2024
Sales & Service Engineer
Hisham Hussain Al Essa & Sons Equipment Co
01.2009 - 09.2019
Diploma - Personal Training
K11 School of Fitness Science
Diploma in Fire & Safety Engineering - Fire & Safety
National Institute of Fire Engineering [NIFE]
Bachelor of Engineering - Course Completed BE Computer Science Engineering
Amrita Institute of Technology & Science
Higher Secondary School Leaving Certificate[ Plus Two Certificate] - Science Group
Nair Samajam Higher Secondary School
Secondary School Leaving Certificate [SSLC] -
Sree Bhuvaneswari English Medium High School
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