Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Hi, I’m
Manolo Isaza
Banker
Rock Hill,NY
Summary
Overview
10
years of professional experience
Work History
TD Bank
Teller
10.2019 - Current
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
Flagship Cinemas
Assistant Manager
06.2022 - 07.2023
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Collaborated with management team to develop strategic plans for business growth and improvement.
F&J Communications
Teller
02.2014 - 08.2019
Job overview
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate products or services.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
Production Resource Group
Accountant Intern
05.2017 - 08.2017
Job overview
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
- Contributed to successful audits by meticulously organizing financial documents and providing clear explanations of accounting procedures.
Education
SUNY At NewPaltzNewPaltz
Bachelor of Science from Economics
05.2025
University Overview
SUNY At OrangeMiddletown, NY
Associate of Science from Accounting
06.2018
University Overview
Skills
- Microsoft 365
- Information Processing
- Verbal and Written Communication
- Recordkeeping and Documentation
- Relationship Building
- Account Reconciliation
- Analytical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Flagship Cinemas
06.2022 - 07.2023
Teller
TD Bank
10.2019 - Current
Accountant Intern
Production Resource Group
05.2017 - 08.2017
Teller
F&J Communications
02.2014 - 08.2019
SUNY At NewPaltz
Bachelor of Science from Economics
SUNY At Orange
Associate of Science from Accounting
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